msjtes40.dll error installing GUI client Win 11

[MarkL]

It appears an update to Windows 11 is now causing problems installing the PageGate v10 GUI client.

The following error shows when attempting installation:
C:\Windows\system32\msjtes40.dll
Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x5.

Is there any known fix to this? I have a number of GUI clients to update to v10 and can't successfully automate this process while the installer is returning the error.

[Tech Support]

Hi Mark,

We have run into that issue with the Windows update. Running manually you can just choose to Ignore the message, and things work fine.

However, I see you are trying to do a silent/automated install.

Are you using the /silent or the /verysilent command line option?

[MarkL]

I'm using the /verysilent option and it opens a window to display the error.

[Tech Support]

Hi Mark,
I was afraid of that. Sorry about the issue. I will work with our development team to find a solution. Are you running PageGate version 10?

[MarkL]

Thanks for that, much appreciated. I am running PageGate version 10.

[Tech Support]

Hi Mark,

Update:
We should have a solution for you to test sometime tomorrow.

[MarkL]

Thanks, that sounds great. Appreciate the fast response.

[Tech Support]

Hi Mark,

Referring to the instructions here:
https://www.notepage.net/manuals/pg/v10/server/html/promptless_automatic_installa2.htm

After step #4, download this file:
https://www.notepage.net/download/dev/pgcsetup.exe
and copy it into the PGSetup folder (replacing the existing file)

Give it a test and please let us know if it resolves the issue or not - unfortunately we don't have any systems here displaying the behavior so we can't verify it in-house.

Thanks

[MarkL]

I've tested the new pgcsetup.exe file and it is working well. A silent installation now completes successfully on Win 11 with no error shown.

Thanks again for your quick response to resolving this issue.

[Tech Support]

Hi Mark,

Glad that worked for you, and thanks for the update.

I will be sure the changes make it into our next update.