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claytpn
Joined: 27 Jun 2024
Posts: 2
Location: Danville VA
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 Posted: Thu Jun 27, 2024 9:53 am Post subject: Pages not being sent |
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We have some pages that are not being sent. They are in the 'Bad' folder. In the log file I see the following line:
6/27/2024 9:38:05 AM Log Ping...
and then nothing in the log file until the next
6/27/2024 10:14:32 AM PGSched Message scheduled Recipient etc...
Has anyone see this?
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Tech Support
Joined: 25 Aug 2003
Posts: 4370
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| Posted: Thu Jun 27, 2024 10:02 am Post subject: |
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Hm... if you see them in the bad folder but the primary log doesn't reference anything, that usually means the message isn't making it past the input interface.
To double check a few things, if you go to the 'Registration' section of PG Admin, what do you have checked in the upper right hand corner? |
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claytpn
Joined: 27 Jun 2024
Posts: 2
Location: Danville VA
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| Posted: Thu Jun 27, 2024 10:05 am Post subject: |
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| I see version 7, a serial number, license # and connectors.
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Tech Support
Joined: 25 Aug 2003
Posts: 4370
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| Posted: Thu Jun 27, 2024 10:08 am Post subject: |
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If you would, go to the Program - Settings section of PG Admin and make a note of the log directory.
In that directory, you should see a series of text files, please email those to support at notepage dot com so we can cross-reference a few things. Thanks! |
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