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sheisey@burlesontx.com
Joined: 09 Feb 2024
Posts: 3
Location: Texas
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 Posted: Fri Feb 09, 2024 8:08 am Post subject: Export showing Bare Line Feed Error |
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We are attempting to send emails from PageGate v10 and are receiving the following error, has anyone had this issue before?
550 5.6.11 SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DATA and receiving system does not support BDAT
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Tech Support
Joined: 25 Aug 2003
Posts: 4379
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| Posted: Fri Feb 09, 2024 9:09 am Post subject: |
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| That indicates the system providing input data to PageGate for delivery is providing bare line feeds or bare carriage returns. This should automatically be resolved by using build 10.2.2 of PageGate. You can also have the system providing the data require all carriage returns or line feeds to be carriage return+line feed pairs. |
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sheisey@burlesontx.com
Joined: 09 Feb 2024
Posts: 3
Location: Texas
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| Posted: Mon Feb 12, 2024 11:26 am Post subject: |
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| I located the update instructions for v9 to v10, but not 10 to 10.2.2. Will a new registration key be required? Do I just download the latest installer from the website?
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Tech Support
Joined: 25 Aug 2003
Posts: 4379
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| Posted: Mon Feb 12, 2024 1:43 pm Post subject: |
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A new registration key isn't required as long as you already have PGv10 installed; this is just a build update that contains a few patches.
To get the 10.2.2 installation file:
https://www.notepage.net/download/pgsetup.exe
If you want to avoid a reboot, shut down all PageGate services and applications on the PageGate server before running the installation file and selecting 'Install PageGate Server'. If it asks you to reboot at the end regardless, please do so.
If you need any assistance, please let us know! |
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sheisey@burlesontx.com
Joined: 09 Feb 2024
Posts: 3
Location: Texas
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| Posted: Tue Feb 20, 2024 4:55 pm Post subject: Still failing |
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We upgraded the PageGate software and are still showing the same barelinefeed error.
Error: 550 5.6.11 SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DATA and receiving system does not support BDAT
Any other suggestions?
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Tech Support
Joined: 25 Aug 2003
Posts: 4379
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| Posted: Wed Feb 21, 2024 8:58 am Post subject: |
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Please email a copy of the *.log files (pagegate.log, pgsched.log, pgconnector*.log, etc) from your logging directory to support at notepage dot com
To determine the location of your logs, open PG Admin and go to the Program - Settings section. |
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