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gcortez
Joined: 27 Mar 2023
Posts: 4
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 Posted: Mon Mar 27, 2023 2:55 pm Post subject: Ascii Error |
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| The PG Monitor is showing bad messages, but only under GetAscii. Autoscroll log for GetAscii is showing "Incomplete data file" and message rejects. Any idea what's causing this?
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Tech Support
Joined: 25 Aug 2003
Posts: 4379
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| Posted: Mon Mar 27, 2023 3:02 pm Post subject: |
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'Incomplete data file' usually means the interface tried to process a malformed file or a file with missing parameters.
If you have a look at the pggascii.log file in the logs folder (Open PG Admin and go to Program - Settings for the location) it should reference the specific file name that generated the error.
If you look in the 'bad' sub-directory of your main GetAscii polling folder (Go to Interfaces - GetAscii - Settings for the location), you should see a file that bears the same name and has the same date and timestamp referenced in the log.
What do you see when you open that file? |
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gcortez
Joined: 27 Mar 2023
Posts: 4
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| Posted: Mon Mar 27, 2023 3:47 pm Post subject: |
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Here are two file names. I cannot open either file.
PGConnector32023032715352394.952
PGConnector22023032715332794.950
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Tech Support
Joined: 25 Aug 2003
Posts: 4379
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| Posted: Mon Mar 27, 2023 3:57 pm Post subject: |
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Try opening them in Notepad, NotePad++, EditPad or another text editor.
You can also copy the files to a separate location and rename their extensions from .??? to .txt |
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gcortez
Joined: 27 Mar 2023
Posts: 4
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| Posted: Mon Mar 27, 2023 4:02 pm Post subject: |
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| I changed the extensions to .txt and the files are empty. I've opened them in Notepad and Notepad++ - there is no file text.
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Tech Support
Joined: 25 Aug 2003
Posts: 4379
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| Posted: Mon Mar 27, 2023 4:07 pm Post subject: |
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In context, it sounds like whatever is feeding PageGate ASCII files for processing is occasionally outputting a blank file.
Just to double check, what program are you integrating with? |
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gcortez
Joined: 27 Mar 2023
Posts: 4
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| Posted: Mon Mar 27, 2023 5:06 pm Post subject: |
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First Arriving
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