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charliehorse



Joined: 03 May 2022
Posts: 12

PostPosted: Tue May 24, 2022 1:19 pm    Post subject: Reply with quote

I have Notepager rather than Pagegate - is there another place it could be?


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Tech Support



Joined: 25 Aug 2003
Posts: 4311

PostPosted: Tue May 24, 2022 1:20 pm    Post subject: Reply with quote

Ah, in NotePager Pro, browse in to the program directory and look for a file named global.mtp

If it exists, what are its' contents?



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charliehorse



Joined: 03 May 2022
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PostPosted: Tue May 24, 2022 1:38 pm    Post subject: Reply with quote

The file global.mtp does not exist - I checked the whole C drive to see if it existed.


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Tech Support



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PostPosted: Tue May 24, 2022 1:39 pm    Post subject: Reply with quote

Unfortunately, it means that extra colon is coming from the device and NotePager Pro isn't inserting it.



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charliehorse



Joined: 03 May 2022
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PostPosted: Tue May 24, 2022 2:40 pm    Post subject: Reply with quote

Ok, no worries. Just wanted to ensure all was correct on my side. Thank you again for your help!


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charliehorse



Joined: 03 May 2022
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PostPosted: Thu May 26, 2022 7:10 am    Post subject: Reply with quote

I checked into the log file, and it does appear that Notepager is adding the extra colon as it shows part of the message sent. Can I send in the log file if needed please?


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PostPosted: Thu May 26, 2022 7:42 am    Post subject: Reply with quote

Certainly, please email the log to support at notepage dot com so we can have a look at things.



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