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charliehorse
Joined: 03 May 2022
Posts: 12
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 Posted: Tue May 24, 2022 1:19 pm Post subject: |
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| I have Notepager rather than Pagegate - is there another place it could be?
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Tech Support
Joined: 25 Aug 2003
Posts: 4368
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| Posted: Tue May 24, 2022 1:20 pm Post subject: |
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Ah, in NotePager Pro, browse in to the program directory and look for a file named global.mtp
If it exists, what are its' contents? |
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charliehorse
Joined: 03 May 2022
Posts: 12
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| Posted: Tue May 24, 2022 1:38 pm Post subject: |
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| The file global.mtp does not exist - I checked the whole C drive to see if it existed.
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Tech Support
Joined: 25 Aug 2003
Posts: 4368
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| Posted: Tue May 24, 2022 1:39 pm Post subject: |
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| Unfortunately, it means that extra colon is coming from the device and NotePager Pro isn't inserting it. |
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charliehorse
Joined: 03 May 2022
Posts: 12
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| Posted: Tue May 24, 2022 2:40 pm Post subject: |
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| Ok, no worries. Just wanted to ensure all was correct on my side. Thank you again for your help!
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charliehorse
Joined: 03 May 2022
Posts: 12
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| Posted: Thu May 26, 2022 7:10 am Post subject: |
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| I checked into the log file, and it does appear that Notepager is adding the extra colon as it shows part of the message sent. Can I send in the log file if needed please?
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Tech Support
Joined: 25 Aug 2003
Posts: 4368
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| Posted: Thu May 26, 2022 7:42 am Post subject: |
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| Certainly, please email the log to support at notepage dot com so we can have a look at things. |
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