NotePager Pro Not Receiving Requests from SolarWinds Alerts

[novelpampers]

Hi everyone, I’m new here and hoping someone can point me in the right direction.

I have SolarWinds running on a server with NotePager Pro installed. NotePager itself works fine — I can send test messages directly from the application with no issues. The problem is when SolarWinds tries to send an SMS/page using the NotePager “Recipients” list. SolarWinds shows that the action is triggered successfully, but NotePager never receives anything, so no message is sent.

I’ve already tried reinstalling NotePager Pro (version 5.1), but the behavior is still the same. It looks like SolarWinds is sending the request, but NotePager never gets it.

Has anyone run into this before or knows what I should check next? Any help would be appreciated.

[Tech Support]

I suspect it may have to do with user profile virtualization, so let's keep everything in a common store to see if it resolves the issue.

First, let's make a copy of the configuration.
1) Open NotePager Pro.

2) Go to Help - Folders and make a note of the Global Database folder.

3) Open Windows Explorer

4) Browse to the global database folder.
4a) In this folder, there should be a file named 'npp.mdb' - make a copy of it somewhere easy to access like a flash drive, the desktop, wherever is convenient. We'll need this file later.

Next, we'll need to create a new registry entry in Windows:
1) In Windows, run Regedit.

2) Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\NotePage

3) Right click 'NotePage', mouse over 'New' and select 'Key'

4) Name the Key: NotePagerPro
Note: Make sure there is no space in the above key name

5) Right click the new 'NotePagerPro' key, mouse over new, select 'String Value'

6) Name the string value: LocalDB

7) Double click the new LocalDB entry and set its' value to: True

8) Close regedit.

Next, we need to run NPP with the new registry setting in place, so just right click on the shortcut for NPP and select 'Run as Administrator'.

Then close the program. Ignore any/all warnings and errors, just close the program.

Last up, we'll need to put the database in the new database folder:
1) In Windows, browse to c:\Program Files (x86)\NotePage\NotePagerPro\GlobalDB\

2) Copy the backup database into this folder.

3) When prompted, you do want to overwrite the existing file.

Then run NPP again to commit any new the changes.

If that doesn't resolve the issue, please let us know!