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evanson
Joined: 25 Jan 2019
Posts: 65
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 Posted: Tue Jun 23, 2026 3:21 pm Post subject: Upgrade to v11 - convert database error |
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| After i hit yes to convert database, says admin has database opened exclusive on device but no one is signed into page gate on that device.
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Tech Support
Joined: 25 Aug 2003
Posts: 4443
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| Posted: Tue Jun 23, 2026 3:45 pm Post subject: |
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Open 'Computer Management' in Windows, go to Shared Folders - Open Files and terminate any connection to pagegate.mdb and pagegate.ldb you see in the list.
Also, you'll need to fairly quickly start the upgrade process because the reconnection routines for PGA and PGC can be fairly fast.
We would recommend bringing up the prompt that asks if you want to upgrade, then bring up Computer Management, terminate the connections, then immediately tell the upgrade yes to begin.
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evanson
Joined: 25 Jan 2019
Posts: 65
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| Posted: Tue Jun 23, 2026 3:55 pm Post subject: |
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| I found them. Now I get a screen with my info in it and it says it's not accepted?
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evanson
Joined: 25 Jan 2019
Posts: 65
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| Posted: Tue Jun 23, 2026 4:03 pm Post subject: |
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| I sent email asking for registration key.
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