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klob77



Joined: 08 Oct 2019
Posts: 5
Location: Greenwood, IN

PostPosted: Tue May 11, 2021 7:48 am    Post subject: NotePage SMS Gateway issue Reply with quote

We're running Pagegate 8.4.2 with a Pixel 3a running NotePage SMS Gateway 1.0.0.16 on Android 11 with the latest security patch. Ever since the last update of the Pixel, pages start failing within 24 hours. The only way to fix this is to either Stop & Start the NotePage SMS Gateway or to reboot the phone. I've noticed with the last updates, the Pixel has enabled some options to save battery. i.e doesn't charge the phone past 80%, snoozes app after inactivity, etc. I've tried turning off all of battery saving options for NotePage SMS Gateway, but the issues persist. Can you guys take a look at this issue? Thanks!


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Tech Support



Joined: 25 Aug 2003
Posts: 4268

PostPosted: Tue May 11, 2021 8:46 am    Post subject: Reply with quote

First step would be to give this a shot:

https://www.androidpolice.com/2020/05/30/how-to-prevent-apps-sleeping-in-the-background-on-android/



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klob77



Joined: 08 Oct 2019
Posts: 5
Location: Greenwood, IN

PostPosted: Tue May 11, 2021 10:23 am    Post subject: Reply with quote

I had already discovered that. Notepage SMS Gateway and all Notepage Limit Extenders are all "Not Optimized" which = "May drain your battery more quickly. App will no longer be restricted from using background battery" Adaptive battery & Adaptive connectivity are also turned off. Any other ideas on what to check?


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Tech Support



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Posts: 4268

PostPosted: Tue May 11, 2021 11:35 am    Post subject: Reply with quote

Give this a try and see if it helps

https://play.google.com/store/apps/details?id=com.urbandroid.dontkillmyapp&hl=en_US&gl=US



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klob77



Joined: 08 Oct 2019
Posts: 5
Location: Greenwood, IN

PostPosted: Wed May 12, 2021 7:14 am    Post subject: Reply with quote

I tried that app and let it run for 8 hours and it came back 100%. However, in the middle of the night, pages weren't going through again. This morning, I sent myself a test page, and it didn't go through until I stopped and started the Notepage SMS Gateway on the phone.


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Tech Support



Joined: 25 Aug 2003
Posts: 4268

PostPosted: Wed May 12, 2021 8:52 am    Post subject: Reply with quote

I'm not sure what else to try.

You might consider looking into more purpose-build hardware like a cellular modem or gateway. Something like the MultiTech MultiConnect Cell/rCell 100 series.



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klob77



Joined: 08 Oct 2019
Posts: 5
Location: Greenwood, IN

PostPosted: Wed May 12, 2021 3:51 pm    Post subject: Reply with quote

Do you guys have any Android 11 devices like the Pixel 3a where you could see if the issue can be recreated?


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Tech Support



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PostPosted: Thu May 13, 2021 9:43 am    Post subject: Reply with quote

Unfortunately the latest version of Android we are running here is 10



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