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lloving



Joined: 02 Aug 2010
Posts: 5

PostPosted: Thu Mar 05, 2020 1:25 pm    Post subject: PG Client exe trys to install a different program Reply with quote

This is weird. this just started this morning one computer. Windows 10 Pro, on a Domain. PageGate worked yesterday. Today, when you click the shortcut, it brings up the red bar stating that page gate is starting, then it tries to install AutoCad, which is already installed on this PC and works fine. Task manager shows that pagegate client is running, and when you end task, all of the install windows go away. I have uninstalled/reinstalled, uninstalled and reinstalled to a different directory, uninstalled and gone thru registry and removed leftover entries, and reinstalled, and it still does it. I have never seen anything like this before. Any suggestions?


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Tech Support



Joined: 25 Aug 2003
Posts: 4243

PostPosted: Thu Mar 05, 2020 1:43 pm    Post subject: Reply with quote

We've run in to this a few times over the years and it usually comes down to the other application's installer being corrupt and leaving things in a part of the registry it shouldn't, so when PGC tries to run and calls on certain elements in Windows, that other application's installer thinks it needs to run.

Usually, this can be resolved by uninstalling and reinstalling the other application but you may also need to clear the temp files in Windows to remove references to its installer and/or a hung reinstall process.

I was able to find the following, though:
https://forums.autodesk.com/t5/installation-licensing/autocad-2015-installer-launches-when-starting-other-unrelated/td-p/5311359

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/You-are-prompted-to-run-Setup-exe-to-install-AutoCAD-when-you-launch-other-software.html



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