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jjohnson@dentoncounty.gov



Joined: 18 Mar 2020
Posts: 1
Location: Denton, TX

PostPosted: Wed Mar 18, 2020 12:12 pm    Post subject: Sprint SNPP Failing Reply with quote

We are getting the following when trying to send a text via Sprint SNPP:

PGDial1 FAILED Stn:1 To:pageduser Frm:CAD File etc, etc

Contacted Sprint and confirmed username/password for their gateway. Sprint shows we are good on their end. We can reach 64.28.80.123 just fine. Carrier appears to be set up correctly and Recipient looks fine. We're not sure why it's not working.


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Tech Support



Joined: 25 Aug 2003
Posts: 4244

PostPosted: Wed Mar 18, 2020 12:16 pm    Post subject: Reply with quote

If you would, please email the file c:\PageGateData\Logs\pgdial1.log from the PageGate server to support at notepage dot com

We'd like to have a look at the protocol negotiation to see if there are any rejection or error codes that might shed light on why the messages failed.



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OzCom



Joined: 22 Oct 2003
Posts: 1108
Location: US

PostPosted: Wed Mar 18, 2020 6:43 pm    Post subject: Reply with quote

Is this a new recipient or one that has been working all along?



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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Tech Support



Joined: 25 Aug 2003
Posts: 4244

PostPosted: Thu Mar 19, 2020 7:43 am    Post subject: Reply with quote

Following up on the thread, their login credentials are being rejected by the Sprint EMG SNPP host and Denton County is following up with Sprint for resolution.



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