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Migrated to new server, detection no longer works

 
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sritz



Joined: 27 Nov 2019
Posts: 2
Location: Detroiy

PostPosted: Wed Nov 27, 2019 9:06 am    Post subject: Migrated to new server, detection no longer works Reply with quote

Hello,

We migrated Pagegate from a Windows 2008 to a 2012 Server. I installed Pagegate on the new server and copied the pagegate.mdb over. All the configuration can over successfully and I was able to send out a test message that was received by all recipients.

We have the application set to look for created files on a network share, and they send the alerts when they are detected.

The two issues I see is a Warning...
Code:
Unable to access file/directory: Procedure: check_for_messages. Retrying...


and

Code:
11/27/2019 12:00:01 AM  Unable to synchronize time with scheduler. Using local time.


I double checked permission on the polling folder and I am able to access, view, create, and modify files in that directory.

Here is the PGGAscii.log where I see the error.

Code:
11/26/2019 11:32:44 AM  Module Started (v7.0.20)
11/26/2019 11:32:46 AM  Time synchronized with scheduler
11/26/2019 12:31:01 PM  Log ping...
11/26/2019 1:31:00 PM  Log ping...
11/26/2019 2:31:00 PM  Log ping...
11/26/2019 3:31:00 PM  Log ping...
11/26/2019 4:31:00 PM  Log ping...
11/26/2019 5:31:00 PM  Log ping...
11/26/2019 6:31:00 PM  Log ping...
11/26/2019 7:31:00 PM  Log ping...
11/26/2019 8:31:00 PM  Log ping...
11/26/2019 9:31:00 PM  Log ping...
11/26/2019 10:31:00 PM  Log ping...
11/26/2019 11:31:00 PM  Log ping...
11/27/2019 12:00:01 AM  Unable to synchronize time with scheduler. Using local time.
11/27/2019 12:00:09 AM  Running cleanup routine
11/27/2019 12:00:09 AM  Module Stopped
11/27/2019 12:00:23 AM  Module Started (v7.0.20)
11/27/2019 12:00:25 AM  Time synchronized with scheduler
11/27/2019 12:11:00 AM  Log ping...
11/27/2019 1:11:00 AM  Log ping...
11/27/2019 2:11:00 AM  Log ping...
11/27/2019 3:11:00 AM  Log ping...
11/27/2019 4:11:00 AM  Log ping...
11/27/2019 5:11:00 AM  Log ping...
11/27/2019 6:11:00 AM  Log ping...
11/27/2019 7:11:00 AM  Log ping...
11/27/2019 8:11:00 AM  Log ping...
[b]11/27/2019 8:17:18 AM  Warning. Unable to access file/directory:[/b] Procedure: check_for_messages. Retrying...
[b]11/27/2019 8:27:38 AM  Warning. Unable to access file/directory:[/b] Procedure: check_for_messages. Retrying...
[b]11/27/2019 8:28:42 AM  Warning. Unable to access file/directory:[/b] Procedure: check_for_messages. Retrying...
[b]11/27/2019 8:30:57 AM  Warning. Unable to access file/directory:[/b] Procedure: check_for_messages. Retrying...
11/27/2019 8:31:01 AM  Unable to synchronize time with scheduler. Using local time.
11/27/2019 8:31:01 AM  Module Stopped
11/27/2019 8:31:14 AM  Module Started (v7.0.20)
11/27/2019 8:31:16 AM  Time synchronized with scheduler
[b]11/27/2019 8:32:32 AM  Warning. Unable to access file/directory:[/b] Procedure: check_for_messages. Retrying...
[b]11/27/2019 8:33:39 AM  Warning. Unable to access file/directory:[/b] Procedure: check_for_messages. Retrying...
[b]11/27/2019 8:37:38 AM  Warning. Unable to access file/directory:[/b] Procedure: check_for_messages. Retrying...
[b]11/27/2019 8:39:51 AM  Warning. Unable to access file/directory:[/b] Procedure: check_for_messages. Retrying...
11/27/2019 8:44:41 AM  Module Started (v7.0.20)
11/27/2019 8:44:44 AM  Time synchronized with scheduler
[b]11/27/2019 8:53:14 AM  Warning. Unable to access file/directory:[/b] Procedure: check_for_messages. Retrying...


Here is Pagegate.log that shows the successful Message Test...

Code:
11/26/2019 11:28:39 AM  Module Started (v7.0.20)
11/26/2019 11:28:40 AM  Asking Scheduler service to start
11/26/2019 11:28:42 AM  Scheduler start detected
11/26/2019 11:28:44 AM  Module paused
11/26/2019 11:28:44 AM  Running cleanup routine
11/26/2019 11:29:55 AM  Module Started (v7.0.20)
11/26/2019 11:30:06 AM  Asking Scheduler service to start
11/26/2019 11:30:08 AM  Scheduler start detected
11/26/2019 11:30:08 AM  Module paused
11/26/2019 11:30:08 AM  Running cleanup routine
11/26/2019 11:32:42 AM  Module Resumed (v7.0.20)
11/26/2019 11:32:43 AM  Operating System: Windows Server 2012 R2 Datacenter 64-bit (6.2.9200)
11/26/2019 11:32:43 AM  User Account: SYSTEM
11/26/2019 11:32:43 AM  Program Directory: C:\Program Files (x86)\NotePage\PageGate\
11/26/2019 11:32:43 AM  Database Directory: C:\PageGateData\Database\
11/26/2019 11:32:43 AM  Log Directory: C:\PageGateData\Logs\
11/26/2019 11:32:43 AM  Archive Directory: C:\PageGateData\Archive\
11/26/2019 11:32:43 AM  Asking GetAscii service to start
11/26/2019 11:32:44 AM  Asking GetMail service to start
11/26/2019 11:32:44 AM  Asking Connector1 service to start
11/26/2019 11:32:45 AM  Asking MailServer service to start
11/26/2019 11:32:51 AM  Log ping...
11/26/2019 11:32:54 AM  Time synchronized with scheduler
11/26/2019 11:32:54 AM  GetAscii start detected
11/26/2019 11:32:54 AM  GetMail start detected
11/26/2019 11:32:54 AM  Connector1 start detected
11/26/2019 11:32:54 AM  MailServer start detected
11/26/2019 11:35:23 AM  PGSched Message scheduled. Recipient: jim_petish from: TEST
11/26/2019 11:35:31 AM  PGDial1 SUCCESSFUL Stn:0 To:jim_petish Frm:TEST Msg:PAGEGATE IS WORKING
11/26/2019 11:37:03 AM  PGSched Message scheduled. Recipient: batch_job from: PAGEGATE
11/26/2019 11:37:08 AM  PGDial1 SUCCESSFUL Stn:0 To:batch_job Frm:PAGEGATE Msg:This is a test message from the new Pagegate server.
11/26/2019 12:32:04 PM  Log ping...
11/26/2019 1:32:04 PM  Log ping...
11/26/2019 2:32:04 PM  Log ping...
11/26/2019 3:32:04 PM  Log ping...
11/26/2019 4:32:04 PM  Log ping...
11/26/2019 5:32:04 PM  Log ping...
11/26/2019 6:32:04 PM  Log ping...
11/26/2019 7:32:04 PM  Log ping...
11/26/2019 8:32:04 PM  Log ping...
11/26/2019 9:32:04 PM  Log ping...
11/26/2019 10:32:04 PM  Log ping...
11/26/2019 11:32:04 PM  Log ping...
11/27/2019  Unable to synchronize time with scheduler. Using local time.
11/27/2019  Asking Scheduler service to start
11/27/2019 12:00:03 AM  Scheduler start detected
11/27/2019 12:00:06 AM  Module paused
11/27/2019 12:00:06 AM  Running cleanup routine
11/27/2019 12:00:19 AM  Module Resumed (v7.0.20)
11/27/2019 12:00:20 AM  Operating System: Windows Server 2012 R2 Datacenter 64-bit (6.2.9200)
11/27/2019 12:00:20 AM  User Account: SYSTEM
11/27/2019 12:00:20 AM  Program Directory: C:\Program Files (x86)\NotePage\PageGate\
11/27/2019 12:00:20 AM  Database Directory: C:\PageGateData\Database\
11/27/2019 12:00:20 AM  Log Directory: C:\PageGateData\Logs\
11/27/2019 12:00:20 AM  Archive Directory: C:\PageGateData\Archive\
11/27/2019 12:00:23 AM  Time synchronized with scheduler
11/27/2019 12:00:23 AM  Asking GetAscii service to start
11/27/2019 12:00:24 AM  Asking GetMail service to start
11/27/2019 12:00:24 AM  Asking Connector1 service to start
11/27/2019 12:00:25 AM  Asking MailServer service to start
11/27/2019 12:00:28 AM  GetAscii start detected
11/27/2019 12:00:28 AM  GetMail start detected
11/27/2019 12:00:28 AM  Connector1 start detected
11/27/2019 12:00:28 AM  MailServer start detected
11/27/2019 12:32:06 AM  Log ping...
11/27/2019 1:32:05 AM  Log ping...
11/27/2019 2:32:05 AM  Log ping...
11/27/2019 3:32:05 AM  Log ping...
11/27/2019 4:32:05 AM  Log ping...
11/27/2019 5:32:05 AM  Log ping...
11/27/2019 6:32:05 AM  Log ping...
11/27/2019 7:32:05 AM  Log ping...
11/27/2019 8:30:45 AM  Asking GetAscii service to stop
11/27/2019 8:30:45 AM  Asking GetMail service to stop
11/27/2019 8:30:45 AM  Asking GetWeb service to stop
11/27/2019 8:30:45 AM  Asking Connector1 service to stop
11/27/2019 8:30:46 AM  Asking Scheduler service to stop
11/27/2019 8:31:02 AM  Module Stopped
11/27/2019 8:31:02 AM  Module Started (v7.0.20)
11/27/2019 8:31:03 AM  Asking Scheduler service to start
11/27/2019 8:31:05 AM  Scheduler start detected
11/27/2019 8:31:05 AM  Module paused
11/27/2019 8:31:05 AM  Running cleanup routine
11/27/2019 8:31:13 AM  Module Resumed (v7.0.20)
11/27/2019 8:31:14 AM  Operating System: Windows Server 2012 R2 Datacenter 64-bit (6.2.9200)
11/27/2019 8:31:14 AM  User Account: SYSTEM
11/27/2019 8:31:14 AM  Program Directory: C:\Program Files (x86)\NotePage\PageGate\
11/27/2019 8:31:14 AM  Database Directory: C:\PageGateData\Database\
11/27/2019 8:31:14 AM  Log Directory: C:\PageGateData\Logs\
11/27/2019 8:31:14 AM  Archive Directory: C:\PageGateData\Archive\
11/27/2019 8:31:14 AM  Asking GetAscii service to start
11/27/2019 8:31:15 AM  Asking GetMail service to start
11/27/2019 8:31:15 AM  Asking Connector1 service to start
11/27/2019 8:31:16 AM  Asking MailServer service to start
11/27/2019 8:31:19 AM  Time synchronized with scheduler
11/27/2019 8:31:19 AM  GetAscii start detected
11/27/2019 8:31:19 AM  GetMail start detected
11/27/2019 8:31:19 AM  Connector1 start detected
11/27/2019 8:31:19 AM  MailServer start detected
11/27/2019 8:41:21 AM  Asking MailServer service to start
11/27/2019 8:41:24 AM  Asking MailServer service to start
11/27/2019 8:41:48 AM  Module Started (v7.0.20)
11/27/2019 8:42:04 AM  Asking Scheduler service to start
11/27/2019 8:42:06 AM  Scheduler start detected
11/27/2019 8:42:07 AM  Module paused
11/27/2019 8:42:07 AM  Running cleanup routine
11/27/2019 8:44:39 AM  Module Resumed (v7.0.20)
11/27/2019 8:44:41 AM  Operating System: Windows Server 2012 R2 Datacenter 64-bit (6.2.9200)
11/27/2019 8:44:41 AM  User Account: SYSTEM
11/27/2019 8:44:41 AM  Program Directory: C:\Program Files (x86)\NotePage\PageGate\
11/27/2019 8:44:41 AM  Database Directory: C:\PageGateData\Database\
11/27/2019 8:44:41 AM  Log Directory: C:\PageGateData\Logs\
11/27/2019 8:44:41 AM  Archive Directory: C:\PageGateData\Archive\
11/27/2019 8:44:41 AM  Asking GetAscii service to start
11/27/2019 8:44:41 AM  Asking GetMail service to start
11/27/2019 8:44:42 AM  Asking Connector1 service to start
11/27/2019 8:44:42 AM  Asking MailServer service to start
11/27/2019 8:44:47 AM  Time synchronized with scheduler
11/27/2019 8:44:47 AM  GetAscii start detected
11/27/2019 8:44:47 AM  GetMail start detected
11/27/2019 8:44:47 AM  Connector1 start detected
11/27/2019 8:44:47 AM  MailServer start detected


Let me know if you have any ideas or need additional info, thanks!


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Tech Support



Joined: 25 Aug 2003
Posts: 4219

PostPosted: Wed Nov 27, 2019 9:13 am    Post subject: Reply with quote

First, thank you for posting detailed information, that definitely helps us readily identify potential issues.

Second, I think the issue you're running in to is that the GetAscii Windows service is using the 'System Account', which doesn't have any network privileges.

If you open the services list in Windows and find the PageGate GetAscii service, if it's "Log On" section is "System Account", that's definitely the issue and you'll want to go in to the properties of the service, go under the 'Log On' tab and specify an account name and password that has read, write and modify permissions.



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sritz



Joined: 27 Nov 2019
Posts: 2
Location: Detroiy

PostPosted: Wed Nov 27, 2019 9:15 am    Post subject: Reply with quote

That makes perfect sense, I will make the change and let you know. Thank you for the quick response!


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