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pbump
Joined: 22 Apr 2019
Posts: 13
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 Posted: Mon Apr 22, 2019 11:08 am Post subject: SMTP DNS issue |
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Working with GetMail portion - have email addresses set on groups and users. This has been working flawlessly for years. We recently had one of our agencies change email domains. Prior was HARRISONCOES.COM - new one is HCESWV.COM. HCESWV.COM will not resolove any MX records in Pagegate. I've tried several DNS iterations, adding a zone locally, anything I could think of. When viewing logs, it starts the SMTP session, but DNS returns no MX records. Using tools like MXTOOLBOX on the pagegate machine DOES indeed return MX records. Any clue what I'm missing? I've been two weeks on this and making no progress.
Thanks.
Paul Bump
Harrison County WV 9-1-1
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Apr 22, 2019 11:12 am Post subject: |
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Paul,
To dot a few i's and cross a few t's, if you open PG Admin and go to Interfaces - GetMail - Settings, what value is listed in the 'Local Domain' field? |
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pbump
Joined: 22 Apr 2019
Posts: 13
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| Posted: Mon Apr 22, 2019 11:14 am Post subject: |
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| 911page.net
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Apr 22, 2019 11:21 am Post subject: |
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Interesting... the MX record is certainly there and in place to redirect SMTP traffic to the 911page.net to the pg.911page.net mail handler. So, when something does an MX lookup on 911page.net, it knows it needs to connect to pg.911page.net (which is currently routed to the public IP 69.43.35.82).
If messages aren't coming in, it may be either a port blocking or port forwarding issue.
However, just to rule it out, let's first make sure the PageGate mail handler is present and ready for any incoming connections:
1) Open a Command Prompt
2) Type the following and hit enter:
telnet 127.0.0.1 25
Do you receive a 220 response or a 'could not open a connection' response? |
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pbump
Joined: 22 Apr 2019
Posts: 13
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| Posted: Mon Apr 22, 2019 11:26 am Post subject: |
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It's outbound mail that's goobering....here's a log snippet.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 11:50:02 AM > SMTP Delivery Session Started (To: alerts@hceswv.com) (Thread ID: 19)
4/22/2019 11:50:03 AM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 11:50:02 AM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 11:50:02 AM > SMTP Delivery Session Started (To: alerts@hceswv.com) (Thread ID: 18)
4/22/2019 11:50:03 AM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 12:00:00 PM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 12:00:00 PM > SMTP Delivery Session Started (To: testing@hceswv.com) (Thread ID: 20)
4/22/2019 12:00:01 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 12:00:00 PM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 12:00:00 PM > SMTP Delivery Session Started (To: alerts@hceswv.com) (Thread ID: 21)
4/22/2019 12:00:01 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 12:01:16 PM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 12:01:16 PM > SMTP Delivery Session Started (To: alerts@harrisoncoems.com) (Thread ID: 22)
4/22/2019 12:01:16 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 12:01:16 PM - rx.citynet.net
4/22/2019 12:01:16 PM - 66.118.64.207
4/22/2019 12:01:16 PM - harrisoncoems.com
4/22/2019 12:01:16 PM > Attempting to deliver message to rx.citynet.net
4/22/2019 12:01:16 PM > Connection To Server Established
4/22/2019 12:01:16 PM < 220 rx1.citynet.net ESMTP Citynet
4/22/2019 12:01:16 PM > Ehlo 911page.net
4/22/2019 12:01:16 PM < 250-rx1.citynet.net
4/22/2019 12:01:16 PM < 250-PIPELINING
4/22/2019 12:01:16 PM < 250-SIZE 52428800
4/22/2019 12:01:16 PM < 250-ETRN
4/22/2019 12:01:16 PM < 250-STARTTLS
4/22/2019 12:01:16 PM < 250-ENHANCEDSTATUSCODES
4/22/2019 12:01:16 PM < 250-8BITMIME
4/22/2019 12:01:16 PM < 250 DSN
4/22/2019 12:01:16 PM > Mail From:<harrison@911page.net>
4/22/2019 12:01:16 PM < 250 2.1.0 Ok
4/22/2019 12:01:16 PM > Rcpt To:<alerts@harrisoncoems.com>
4/22/2019 12:01:16 PM < 250 2.1.5 Ok
4/22/2019 12:01:16 PM > Data
4/22/2019 12:01:16 PM < 354 End data with <CR><LF>.<CR><LF>
4/22/2019 12:01:16 PM > ...
4/22/2019 12:01:16 PM < 250 2.0.0 Ok: queued as 25513EBBDF271
4/22/2019 12:01:16 PM > Quit
4/22/2019 12:01:16 PM < 221 2.0.0 Bye
4/22/2019 12:01:16 PM Message Sent to alerts@harrisoncoems.com
4/22/2019 12:01:16 PM > Disconnected From Server
4/22/2019 12:10:02 PM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 12:10:02 PM > SMTP Delivery Session Started (To: testing@hceswv.com) (Thread ID: 23)
4/22/2019 12:10:02 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 12:10:02 PM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 12:10:02 PM > SMTP Delivery Session Started (To: alerts@hceswv.com) (Thread ID: 24)
4/22/2019 12:10:02 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 12:12:57 PM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 12:12:57 PM > SMTP Delivery Session Started (To: testing@hceswv.com) (Thread ID: 1)
4/22/2019 12:12:57 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 12:12:57 PM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 12:12:57 PM > SMTP Delivery Session Started (To: alerts@hceswv.com) (Thread ID: 2)
4/22/2019 12:12:57 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 12:20:01 PM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 12:20:01 PM > SMTP Delivery Session Started (To: alerts@hceswv.com) (Thread ID: 4)
4/22/2019 12:20:01 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 12:20:01 PM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/22/2019 12:20:01 PM > SMTP Delivery Session Started (To: testing@hceswv.com) (Thread ID: 3)
4/22/2019 12:20:01 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
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pbump
Joined: 22 Apr 2019
Posts: 13
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| Posted: Mon Apr 22, 2019 11:29 am Post subject: |
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| no telnet on server - but I can putty to it and get the 220 Server Ready.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Apr 22, 2019 11:32 am Post subject: |
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Oh! Apologies, I thought it was the inbound email that wasn't working.
Based on what I can see in the log, it looks like the provided DNS servers can't do an MX lookup on the hceswv.com domain. For example this:
4/22/2019 12:00:00 PM > SMTP Delivery Session Started (To: alerts@hceswv.com) (Thread ID: 21)
4/22/2019 12:00:01 PM - MX host list received from 192.168.71.22 and 74.40.74.40 :
should have been followed up with an MX return of rx.citynet.net but instead, it came back with nothing.
Is the hceswv.com email domain technically internal to the network on which the PageGate server resides? If so, you may want to go to Interfaces - GetMail - Settings and update DNS Server 1 or 2 to reference an eternal DNS server (like Google's open DNS of 8.8.8.8 or 8.8.4.4) to see if that allow the MX lookup to complete. |
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pbump
Joined: 22 Apr 2019
Posts: 13
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| Posted: Mon Apr 22, 2019 11:34 am Post subject: |
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| Let me further muddy the water....when I added the MX records to the local DNS server, it worked exactly ONCE - received MX records in PageGate, sent the message. All subsequent attempts get no MX records. Runs in my mind that's exactly what happened the first time I changed it a couple weeks back, using standard external DNS servers. Some garbage queuing somewhere?
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pbump
Joined: 22 Apr 2019
Posts: 13
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| Posted: Mon Apr 22, 2019 11:35 am Post subject: |
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| ...and I've done the MX checks from the pagegate machine - and they work.
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pbump
Joined: 22 Apr 2019
Posts: 13
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| Posted: Mon Apr 22, 2019 11:36 am Post subject: |
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| It's an external domain - Google hosted even.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Apr 22, 2019 12:56 pm Post subject: |
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There's a test I'd like you to run, please.
Create a test recipient set to use one of your SMTP carriers and use alerts@hceswv.com in the ID/PIN/Email field.
Then try to send that recipient a message and post the connector log of the connection attempt. |
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pbump
Joined: 22 Apr 2019
Posts: 13
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| Posted: Mon Apr 22, 2019 1:07 pm Post subject: |
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4/22/2019 12:00:01 AM Unable to synchronize time with scheduler. Using local time.
4/22/2019 12:00:07 AM Running cleanup routine
4/22/2019 12:00:10 AM Module Stopped
4/22/2019 12:00:25 AM Module Started (v8.2.1)
4/22/2019 12:00:27 AM Time synchronized with scheduler
4/22/2019 8:36:38 AM Unable to synchronize time with scheduler. Using local time.
4/22/2019 8:41:28 AM Module Started (v8.2.1)
4/22/2019 8:41:34 AM Time synchronized with scheduler
4/22/2019 12:12:15 PM Module Stopped
4/22/2019 12:13:00 PM Module Started (v8.2.1)
4/22/2019 12:13:02 PM Time synchronized with scheduler
4/22/2019 2:05:01 PM ========================================
4/22/2019 2:05:01 PM Start connection to carrier: smtp
4/22/2019 2:05:01 PM Sending via SMTP on port 25
4/22/2019 2:05:01 PM ----------------------------------------
4/22/2019 2:05:01 PM Working on message to: testsmtp from: pagegate
4/22/2019 2:05:01 PM Formatting message
4/22/2019 2:05:01 PM Message contained in single packet
4/22/2019 2:05:01 PM Looking up mailserver for hceswv.com
4/22/2019 2:05:01 PM MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 2:05:01 PM aspmx.l.google.com
4/22/2019 2:05:01 PM alt1.aspmx.l.google.com
4/22/2019 2:05:01 PM Trying host: aspmx.l.google.com
4/22/2019 2:05:02 PM Connected to: aspmx.l.google.com
4/22/2019 2:05:03 PM Sending message
4/22/2019 2:05:04 PM Message sent
4/22/2019 2:05:04 PM Closing connection
4/22/2019 2:05:04 PM Disconnected - State: Peer Closing Connection
4/22/2019 2:05:04 PM SUCCESSFUL Stn:0 To:testsmtp Frm:pagegate DB Msg: testing per pagegate tech support Sent Msg: Subject: 911Page.net<13><10>pagegate:testing per pagegate tech support
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pbump
Joined: 22 Apr 2019
Posts: 13
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| Posted: Mon Apr 22, 2019 1:09 pm Post subject: |
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| Tried it a second time - still worked. And it's getting the MX records from the local DNS server, because it's only two returned....that's all I entered locally.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Apr 22, 2019 1:13 pm Post subject: |
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If you would, open PG Admin and go to Logging - Settings, then set the logging level to Debug and click Apply.
After doing that, re-run the same test and post the more detailed log, there are a few things we'd like to cross-reference. |
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pbump
Joined: 22 Apr 2019
Posts: 13
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| Posted: Mon Apr 22, 2019 1:16 pm Post subject: |
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4/22/2019 12:00:01 AM Unable to synchronize time with scheduler. Using local time.
4/22/2019 12:00:07 AM Running cleanup routine
4/22/2019 12:00:10 AM Module Stopped
4/22/2019 12:00:25 AM Module Started (v8.2.1)
4/22/2019 12:00:27 AM Time synchronized with scheduler
4/22/2019 8:36:38 AM Unable to synchronize time with scheduler. Using local time.
4/22/2019 8:41:28 AM Module Started (v8.2.1)
4/22/2019 8:41:34 AM Time synchronized with scheduler
4/22/2019 12:12:15 PM Module Stopped
4/22/2019 12:13:00 PM Module Started (v8.2.1)
4/22/2019 12:13:02 PM Time synchronized with scheduler
4/22/2019 2:05:01 PM ========================================
4/22/2019 2:05:01 PM Start connection to carrier: smtp
4/22/2019 2:05:01 PM Sending via SMTP on port 25
4/22/2019 2:05:01 PM ----------------------------------------
4/22/2019 2:05:01 PM Working on message to: testsmtp from: pagegate
4/22/2019 2:05:01 PM Formatting message
4/22/2019 2:05:01 PM Message contained in single packet
4/22/2019 2:05:01 PM Looking up mailserver for hceswv.com
4/22/2019 2:05:01 PM MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 2:05:01 PM aspmx.l.google.com
4/22/2019 2:05:01 PM alt1.aspmx.l.google.com
4/22/2019 2:05:01 PM Trying host: aspmx.l.google.com
4/22/2019 2:05:02 PM Connected to: aspmx.l.google.com
4/22/2019 2:05:03 PM Sending message
4/22/2019 2:05:04 PM Message sent
4/22/2019 2:05:04 PM Closing connection
4/22/2019 2:05:04 PM Disconnected - State: Peer Closing Connection
4/22/2019 2:05:04 PM SUCCESSFUL Stn:0 To:testsmtp Frm:pagegate DB Msg: testing per pagegate tech support Sent Msg: Subject: 911Page.net<13><10>pagegate:testing per pagegate tech support
4/22/2019 2:08:19 PM ========================================
4/22/2019 2:08:19 PM Start connection to carrier: smtp
4/22/2019 2:08:19 PM Sending via SMTP on port 25
4/22/2019 2:08:19 PM ----------------------------------------
4/22/2019 2:08:19 PM Working on message to: testsmtp from: Pagegate
4/22/2019 2:08:19 PM Formatting message
4/22/2019 2:08:19 PM Message contained in single packet
4/22/2019 2:08:19 PM Looking up mailserver for hceswv.com
4/22/2019 2:08:19 PM MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 2:08:19 PM aspmx.l.google.com
4/22/2019 2:08:19 PM alt1.aspmx.l.google.com
4/22/2019 2:08:19 PM Trying host: aspmx.l.google.com
4/22/2019 2:08:20 PM Connected to: aspmx.l.google.com
4/22/2019 2:08:21 PM Sending message
4/22/2019 2:08:22 PM Message sent
4/22/2019 2:08:22 PM Closing connection
4/22/2019 2:08:22 PM Disconnected - State: Peer Closing Connection
4/22/2019 2:08:22 PM SUCCESSFUL Stn:0 To:testsmtp Frm:Pagegate DB Msg: Second test Sent Msg: Subject: 911Page.net<13><10>Pagegate:Second test
4/22/2019 2:15:23 PM ========================================
4/22/2019 2:15:23 PM Start connection to carrier: smtp
4/22/2019 2:15:23 PM Sending via SMTP on port 25
4/22/2019 2:15:23 PM ----------------------------------------
4/22/2019 2:15:23 PM Working on message to: testsmtp from: pagegate
4/22/2019 2:15:23 PM Formatting message
4/22/2019 2:15:23 PM Message contained in single packet
4/22/2019 2:15:23 PM Looking up mailserver for hceswv.com
4/22/2019 2:15:23 PM MX host list received from 192.168.71.22 and 74.40.74.40 :
4/22/2019 2:15:23 PM aspmx.l.google.com
4/22/2019 2:15:23 PM alt1.aspmx.l.google.com
4/22/2019 2:15:23 PM Trying host: aspmx.l.google.com
4/22/2019 2:15:23 PM Connected to: aspmx.l.google.com
4/22/2019 2:15:23 PM Received:220 mx.google.com ESMTP q24si5609118ioi.48 - gsmtp<13><10>
4/22/2019 2:15:23 PM Sent:Ehlo PAGEGATE8.911page.net<13><10>
4/22/2019 2:15:23 PM Received:250-mx.google.com at your service, [69.43.35.82]<13><10>
4/22/2019 2:15:23 PM Received:250-SIZE 157286400<13><10>
4/22/2019 2:15:23 PM Received:250-8BITMIME<13><10>
4/22/2019 2:15:23 PM Received:250-STARTTLS<13><10>
4/22/2019 2:15:24 PM Received:250-ENHANCEDSTATUSCODES<13><10>
4/22/2019 2:15:24 PM Received:250-PIPELINING<13><10>
4/22/2019 2:15:24 PM Received:250-CHUNKING<13><10>
4/22/2019 2:15:24 PM Received:250 SMTPUTF8<13><10>
4/22/2019 2:15:24 PM Sent:Mail From:<pagegate@911page.net><13><10>
4/22/2019 2:15:24 PM Received:250 2.1.0 OK q24si5609118ioi.48 - gsmtp<13><10>
4/22/2019 2:15:24 PM Sent:Rcpt To:<alerts@hceswv.com><13><10>
4/22/2019 2:15:24 PM Received:250 2.1.5 OK q24si5609118ioi.48 - gsmtp<13><10>
4/22/2019 2:15:24 PM Sent:Data<13><10>
4/22/2019 2:15:25 PM Received:354 Go ahead q24si5609118ioi.48 - gsmtp<13><10>
4/22/2019 2:15:25 PM Sending message
4/22/2019 2:15:25 PM Sent:Received: from localhost (localhost[127.0.0.1])<13><10> by PAGEGATE8.911page.net (PageGate) with SMTP id 2204191415260<13><10> for <alerts@hceswv.com>; Mon, 22 Apr 2019 18:15:26 +0000<13><10>Message-ID: <2204191415260@911page.net><13><10>Content-Type: text/plain<13><10>Content-Transfer-Encoding: quoted-printable<13><10>X-Mailer: PageGate Server 8.1<13><10>Date: Mon, 22 Apr 2019 14:15:26 -0400 (EDT)<13><10>To: <alerts@hceswv.com><13><10>From: <pagegate@911page.net><13><10>Subject: 911Page.net<13><10><13><10>pagegate:Testing with debug settings<13><10>.<13><10>
4/22/2019 2:15:25 PM Received:250 2.0.0 OK 1555956926 q24si5609118ioi.48 - gsmtp<13><10>
4/22/2019 2:15:25 PM Message sent
4/22/2019 2:15:25 PM Closing connection
4/22/2019 2:15:25 PM Sent:Quit<13><10>
4/22/2019 2:15:25 PM Disconnected - State: Peer Closing Connection
4/22/2019 2:15:25 PM SUCCESSFUL Stn:0 To:testsmtp Frm:pagegate DB Msg: Testing with debug settings Sent Msg: Subject: 911Page.net<13><10>pagegate:Testing with debug settings
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