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SMTP configuration - receiving syntax errors

 
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milty60



Joined: 22 Mar 2019
Posts: 3
Location: Newtown CT

PostPosted: Fri Mar 22, 2019 2:36 pm    Post subject: SMTP configuration - receiving syntax errors Reply with quote

Hi - I am not using NotePage but another product that sends pages to SMS cell and Gmail. I queried Google for hits on my syntax errors and one of the hits landed me here.

My first reconfiguration has been to put <> around the from username field - this has allowed SMTP to go further in its processing but I am receiving the following in the SMTP log:

03/22/2019 15:27:56.98 ==> Message received from STMP server : 555 5.5.2 Syntax error. v75sm919641vkd.10 - gsmtp
Index:2 frmCommunication:sckSMTPconnection_DataArrival
03/22/2019 15:27:56.98 ==> We received a critical error from SMTP Server: 555 5.5.2 Syntax error. v75sm919641vkd.10 - gsmtp
Index:2 frmCommunication:sckSMTPconnection_DataArrival
03/22/2019 15:27:56.98 ==> No longer doing this- Closed to SMTP Index -CloseTheConnection-:2
03/22/2019 15:27:57.02 ==> Message received from STMP server : 555 5.5.2 Syntax error. o26sm931997otl.1 - gsmtp
Index:1 frmCommunication:sckSMTPconnection_DataArrival
03/22/2019 15:27:57.02 ==> We received a critical error from SMTP Server: 555 5.5.2 Syntax error. o26sm931997otl.1 - gsmtp
Index:1 frmCommunication:sckSMTPconnection_DataArrival
03/22/2019 15:27:57.02 ==> No longer doing this- Closed to SMTP Index -CloseTheConnection-:1


Any Thoughts?

Thanks,

Milty


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Tech Support



Joined: 25 Aug 2003
Posts: 4218

PostPosted: Fri Mar 22, 2019 2:42 pm    Post subject: Reply with quote

The syntax error response usually means they don't like something in how you're formatting the RcptTo or MailFrom declarations. If you aren't already, you'll need to put <> around both to and from.

Also, if you're looking for a method of SMS delivery that doesn't rely on SMTP, you might try using our program with cellular hardware or a message aggregation service.



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milty60



Joined: 22 Mar 2019
Posts: 3
Location: Newtown CT

PostPosted: Fri Mar 22, 2019 2:52 pm    Post subject: SMTP configuration - syntax error Reply with quote

I am using the <> around email username - I have "from" fields but not "to" fields in the SMTP GUI configuration. I am stuck with the product that is integrated into the app - TylerTech New World - a Police dept. dispatch app.

It may be the age of the product not playing nice with Google Gmail enterprise.

Any other thoughts?

Thanks,

Milty


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Joined: 25 Aug 2003
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PostPosted: Fri Mar 22, 2019 3:00 pm    Post subject: Reply with quote

I'd need to see more specifics on what the SMTP negotiation looks like. Do you have a log of the command and response sequence when you try to negotiate a connection to their server?

It would look something like this:

Note:
> is your system sending something
< is the Gmail SMTP server's reply

< 220 handshake
> ehlo domaininformation
< String of 250 responses
> Mail From:<your sender declaration>
< 250 (or potentially an error code)
> Rcpt To:<your recipient declaration>
< 250 (or potentially an error code)
> Data
< 354 Ready
> The content of your message
> .
< 250 (or potentially an error code)



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milty60



Joined: 22 Mar 2019
Posts: 3
Location: Newtown CT

PostPosted: Fri Mar 22, 2019 3:19 pm    Post subject: SMTP configuration - receiving syntax errors Reply with quote

See SMTP log here:

https://drive.google.com/open?id=1wc8knDwe5la2MJm6HjlBZ-NNDowqznAb


Have a good weekend,

Milty


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PostPosted: Fri Mar 22, 2019 3:28 pm    Post subject: Reply with quote

Just to double check, is your sending system actually sending the literal text 'Index:2MAIL FROM: <abc.manager@email-domain.gov>' in the following line?

03/21/2019 10:53:16.15 ==> Sending Message to STMP server : Index:2MAIL FROM: <abc.manager@email-domain.gov>

If so, the Index:2 is why they're responding with the syntax error.



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