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GetASCII Not Starting

 
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rsb999



Joined: 10 Jan 2012
Posts: 8
Location: Redwood City, CA

PostPosted: Tue Sep 11, 2018 6:19 pm    Post subject: GetASCII Not Starting Reply with quote

Using v7 of PageGate and licensed for GetAscii which I now want to use. I set the GetAscii folder and enable. I see the Windows services GetAscii start and then a few seconds later, it stops.

Now it appears I'm not processing messages written to the registry.

/11/2018 3:19:18 PM Message accepted. Recipient: 2332 from: x@x.org
9/11/2018 3:19:44 PM Message accepted. Recipient: 9995 from: x@x.org
9/11/2018 3:21:31 PM Message accepted. Recipient: 3723 from: x@x.org
9/11/2018 3:21:36 PM Message accepted. Recipient: 2704 from: x@x.org
9/11/2018 3:21:41 PM Message accepted. Recipient: 2915 from: x@x.org
9/11/2018 3:23:17 PM Module Stopped
9/11/2018 3:29:17 PM Module Started (v7.0.26)
9/11/2018 3:29:19 PM Time synchronized with scheduler
9/11/2018 3:29:19 PM Module Stopped
9/11/2018 3:30:40 PM Module Started (v7.0.26)
9/11/2018 3:30:43 PM Time synchronized with scheduler
9/11/2018 3:30:43 PM Module Stopped
9/11/2018 3:35:48 PM Module Started (v7.0.26)
9/11/2018 3:35:49 PM Time synchronized with scheduler
9/11/2018 3:35:49 PM Module Stopped
9/11/2018 3:37:10 PM Module Started (v7.0.26)
9/11/2018 3:37:14 PM Time synchronized with scheduler
9/11/2018 3:37:14 PM Module Stopped
9/11/2018 3:40:23 PM Module Started (v7.0.26)
9/11/2018 3:40:26 PM Time synchronized with scheduler
9/11/2018 3:40:26 PM Module Stopped
9/11/2018 3:42:20 PM Module Started (v7.0.26)
9/11/2018 3:42:23 PM Time synchronized with scheduler
9/11/2018 3:42:23 PM Module Stopped
9/11/2018 3:58:31 PM Module Started (v7.0.26)
9/11/2018 3:58:32 PM Time synchronized with scheduler
9/11/2018 3:58:32 PM Module Stopped

Please help, as I'm now down.


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Tech Support



Joined: 25 Aug 2003
Posts: 4076

PostPosted: Wed Sep 12, 2018 8:10 am    Post subject: Reply with quote

If you would, please email the c:\PageGateData\Logs\*.log files from the PageGate server so we can have a look at what's happening.



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rsb999



Joined: 10 Jan 2012
Posts: 8
Location: Redwood City, CA

PostPosted: Wed Sep 12, 2018 6:23 pm    Post subject: Reply with quote

I was able to get the GetASCII module started again. I re-installed, and reset all the configuration boxes and I was finally able to get the service started.

I would send you the log files, but it looks like when I did the re-install all the log files were reset. None of the log files have any entries before about 5PM.

Can you confirm that the GetASCII module is also responsible for messages written to the registry? It appeared yesterday that with the GetASCII service being down, the messages written to the registry were not being processed.


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Joined: 25 Aug 2003
Posts: 4076

PostPosted: Thu Sep 13, 2018 7:51 am    Post subject: Reply with quote

That is correct, it is the GetAscii interface that processes registry written content.



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