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Groups are not "forwarding Copy to" anymore

 
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Spectrum



Joined: 19 Aug 2016
Posts: 4

PostPosted: Fri Aug 19, 2016 3:52 pm    Post subject: Groups are not "forwarding Copy to" anymore Reply with quote

All of a sudden our groups will not forward copies of messages sent through a webpage. It still works on individual recipients. We haven't made any changes to our server in months. It stopped approximately 24 hours ago. All other functions are working without issue including logging into email accounts to scan for messages.

We are running version 7. Has anyone else run into this issue?


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Aug 19, 2016 4:04 pm    Post subject: Reply with quote

Hm... we haven't had this reported prior to this. If you would, please email the logs from your server (usually c:\PageGateData\Logs\*.log) to support at notepage dot com so we can have a look at what the mail server is (or isn't) doing with that traffic.



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Spectrum



Joined: 19 Aug 2016
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PostPosted: Mon Aug 22, 2016 8:34 am    Post subject: Reply with quote

I just tried to send an email to you about this at support@notpage dot com and it bounced back. Should I try support at notepage dot net?


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Tech Support



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PostPosted: Mon Aug 22, 2016 8:41 am    Post subject: Reply with quote

Either should reach us, though it's... peculiar that our support@notepage dot com address failed.



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Spectrum



Joined: 19 Aug 2016
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PostPosted: Mon Aug 22, 2016 10:12 am    Post subject: Reply with quote

I have sent through out log files. I can be reached at the email address.


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Tech Support



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PostPosted: Mon Aug 22, 2016 10:16 am    Post subject: Reply with quote

Thank you for sending the logs. We have received them and will be in touch by email.



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