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SMS Messages not being received - Log shows Successful

 
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wiklej



Joined: 26 Mar 2007
Posts: 23

PostPosted: Tue Jul 19, 2016 11:01 am    Post subject: SMS Messages not being received - Log shows Successful Reply with quote

I'm having an issue with messages being sent, and the logs showing them being sent successfully, but they are never received. They are all SMS messages. And it does work sometimes. If I cue up several messages, I might receive maybe half of them.

We are using PageGate 5 (I know it's old, but it's been working) and a MultiTech MTCBA-C modem with Verizon.

I'm pretty confident that PageGate is doing its thing because the email messages are always sent. It's just the SMS messages that are the issue.

I'm trying to track down where the disconnect is happening. If PageGate was unable to talk to Verizon, I'm assuming there would be a different result than Successful. AT+CSQ results with 20, so I'd assuming I have decent cell signal.

Any other ideas what could be happening or what I might do to track this down?

Thanks for your help.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Tue Jul 19, 2016 11:05 am    Post subject: Reply with quote

Hm... I'd like to see the specific command and response sequence in the log. If you would, please email the c:\PageGateData\Logs\*.log files to support at notepage dot com and please provide an example of a message that says it was delivered but never came through.



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