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Waiting For Protocol Inititialization

 
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djws



Joined: 31 May 2016
Posts: 3
Location: Canada

PostPosted: Tue May 31, 2016 5:59 pm    Post subject: Waiting For Protocol Inititialization Reply with quote

I've inherited this environment....
Everything seemed to be working until our server for whatever reason decided to change the com port numbers on some of our ports. I've managed to go into Pagegate and verifify the ports it's looking for. In this case, the connector is looking for com 1 and get tap is com4. However it says sent, sent,sent, then retries, then fails...

========================================
5/31/2016 6:39:20 PM Start connection to carrier: Name
5/31/2016 6:39:20 PM Connect using TAP protocol
5/31/2016 6:39:20 PM Setting communication parameters (1200,e,7,1)
5/31/2016 6:39:20 PM Connected to carrier
5/31/2016 6:39:20 PM Waiting for protocol initialization
5/31/2016 6:39:20 PM Sent:<CR>
5/31/2016 6:39:23 PM Sent:<CR>
5/31/2016 6:39:28 PM Sent:<CR>
5/31/2016 6:39:33 PM Sent:<CR>
5/31/2016 6:39:39 PM Carrier retry limit reached. Marking pending messages as bad
5/31/2016 6:39:39 PM FAILED Stn:10 To:156 Frm:Nerds Msg:test
5/31/2016 6:39:39 PM FAILED Stn:10 To:156 Frm:Nerds Msg:test


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Wed Jun 01, 2016 7:54 am    Post subject: Reply with quote

Is this the CONNECTOR log or the getTAP log? the getTAP module allows PageGate to RECEIVE message traffic via the TAP protocol - the connector sends messages OUT to carriers for delivery to the device



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Wed Jun 01, 2016 8:19 am    Post subject: Reply with quote

Hm... based on what I can see in the log, it looks like the other end of things isn't responding. With the TAP protocol, the sending system initiates the sequence by sending a carriage return and the receiving system is then supposed to respond with "ID=".

The fact that you're not seeing that indicates that while PageGate is referencing an extant COM port, whatever is on the other end of the serial line isn't responding.



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djws



Joined: 31 May 2016
Posts: 3
Location: Canada

PostPosted: Wed Jun 01, 2016 8:47 am    Post subject: Reply with quote

Ok, thanks. I will look at the Carriers device which is attached to the other end of the connection.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Wed Jun 01, 2016 8:56 am    Post subject: Reply with quote

"Carrier's device attached to the other end of the connection" ???

Is it a paging terminal using a NULL modem serial cable or is it a cellular modem? If it is a cellular modem, you do NOT want to use the TAP protocol



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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djws



Joined: 31 May 2016
Posts: 3
Location: Canada

PostPosted: Wed Jun 01, 2016 9:42 am    Post subject: Reply with quote

It is a paging terminal.

This has all worked for years, until windows decided to change the com port numbers. Which I changed back according to the previous config..


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