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tlein



Joined: 16 Oct 2015
Posts: 3
Location: Phoenix

PostPosted: Fri Mar 04, 2016 7:14 pm    Post subject: Error 3191 Reply with quote

For the second time in a month, we've received an error message which pops up after trying to open the Notepager Pro 5 program. The program does not open and the following error pops up: Error 3191, Cannot define field more than once. We're looking for either a resolution to the error or preventative maintenance to keep it from happening again.

We're using NotePager Pro 5 and the computer is a Windows 7, 64-Bit machine.

My staff seems to think that it may have something to do with the automatic Windows Updates, which is possible but I don't know which update could be the culprit.

The only way to resolve the issue is a clean uninstall and reinstall.

Any help is appreciated.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Mar 07, 2016 9:21 am    Post subject: Reply with quote

Is the issue still extant or have you already uninstalled and reinstalled to resolve?

The reason I ask is that this isn't an error that we've run in to with NotePager Pro version 5 before. So, the next time this happens, if you would, please contact us at 781-829-0500 xt 2 or at support at notepage dot com so we can have a look at what might be causing that error.



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tlein



Joined: 16 Oct 2015
Posts: 3
Location: Phoenix

PostPosted: Mon Mar 07, 2016 6:07 pm    Post subject: Error 3191 Reply with quote

Unfortunately we did reinstall the software to clear the issue. If it happens again, we will call support before we go through the uninstall/reinstall process. Thank you for following up so quickly!


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