NotePage, Inc. Forum Index

Notepager Pro not working with Sierra LS300 modem

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> NotePager Pro Support
View previous topic :: View next topic  
Author Message
zeyad79



Joined: 07 Jan 2016
Posts: 5

PostPosted: Thu Jan 07, 2016 10:52 am    Post subject: Notepager Pro not working with Sierra LS300 modem Reply with quote

Hello,

I have Verizon Sierra LS300 modem and I trying to send SMS using Notepager pro through serial cable I setup Init String to AT+CSQ and when tried to send SMS I got "Error sending packet". below the output from the notepager pro:
1/6/2016 1:16:54 PM ========================================
1/6/2016 1:16:54 PM Start connection to carrier: LS300
1/6/2016 1:16:54 PM Connect using GSMAT protocol
1/6/2016 1:16:54 PM Setting communication parameters
1/6/2016 1:16:54 PM Attempting to reset modem
1/6/2016 1:16:54 PM Sent:AT<CR>
1/6/2016 1:16:55 PM Received:AT<CR><CR><LF>OK<CR><LF>
1/6/2016 1:16:55 PM Modem reset
1/6/2016 1:16:55 PM Attempting to send carrier init string
1/6/2016 1:16:55 PM Sent:AT+CSQ<CR>
1/6/2016 1:16:55 PM Received:AT+CSQ<CR><CR><LF>ERROR<CR><LF>
1/6/2016 1:16:55 PM Unable to send carrier init string
1/6/2016 1:16:55 PM ----------------------------------------
1/6/2016 1:16:55 PM Working on message to: Zeyad from: Networkteam
1/6/2016 1:16:55 PM Formatting message
1/6/2016 1:16:55 PM Message contained in a single packet
1/6/2016 1:16:55 PM Sending packet
1/6/2016 1:16:55 PM Sent:AT+CMGS="11234567899"<CR>
1/6/2016 1:16:55 PM Received:AT+CMGS="11234567899"<CR>
1/6/2016 1:16:55 PM Sent:Networkteam:test<SUB>
1/6/2016 1:17:55 PM Received:Networkteam:test<SUB>
1/6/2016 1:17:55 PM Error sending packet
1/6/2016 1:17:55 PM Sent:<ESC>
1/6/2016 1:17:56 PM Attempting to hang up modem
1/6/2016 1:17:56 PM Sent:AT<CR>
1/6/2016 1:17:56 PM Received:AT<CR><CR><LF>OK<CR><LF>
1/6/2016 1:17:56 PM Modem hung up
1/6/2016 1:18:14 PM ========================================


Is there any recommendation setting for Sierra LS300 modem?


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Jan 07, 2016 11:04 am    Post subject: Reply with quote

What's odd is that the device is erroring out on the AT+CSQ command, as shown in this line:

1/6/2016 1:16:55 PM Received:AT+CSQ<CR><CR><LF>ERROR<CR><LF>

That seems to indicate that the modem may not support the appropriate part of the AT command set, so I went digging through the Sierra Wireless support site and found this documentation:

http://www.sierrawireless.com/resources/documents/support/2130617_supported_at_command_reference-v2.4.pdf

By chance, is the model of your cellular modem one of the following?
AC850
AC860
AC875
AC875U
AC880
AC880E
AC880U
AC881
AC881E
AC881U
MC8755
MC8755V
MC8765
MC8775
MC8775V
MC8780
MC8781



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
zeyad79



Joined: 07 Jan 2016
Posts: 5

PostPosted: Thu Jan 07, 2016 11:10 am    Post subject: Reply with quote

Thanks for your replay. The model for our modem is Sierra Airlink LS300.
BTW I successfully sent an SMS using putty with this AT command AT*SMSM2M.


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Jan 07, 2016 11:15 am    Post subject: Reply with quote

Ah, you have a model of the LS300 that doesn't use the standard GSM-AT command set to deliver messages. Presently, our software doesn't have support for the AT*SMSM2M command but it is something that is being looked in to for implementation.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
zeyad79



Joined: 07 Jan 2016
Posts: 5

PostPosted: Thu Jan 07, 2016 11:19 am    Post subject: Reply with quote

So you recommend to buy a modem compatible with Notepager pro? and if so could you please send me a list of supported Verizon cellular modem.


Back to top
View user's profile
zeyad79



Joined: 07 Jan 2016
Posts: 5

PostPosted: Thu Jan 07, 2016 12:44 pm    Post subject: Reply with quote

Hi, I didn't get a respose for my previous qusetion could you please check it for me also I'm looking for these product:

USRobotics Courier M2M - wireless cellular modem

or

Multi-Tech MultiConnect Cell MTC-EV3-B01-N3-US - wireless cellular modem

which one is compatable with Notepager pro?


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Jan 07, 2016 12:50 pm    Post subject: Reply with quote

After reviewing the documentation for both devices, both use the standard AT command set for SMS delivery, so both devices are compatible.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> NotePager Pro Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin