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Prosperon
Joined: 04 Nov 2015
Posts: 6
Location: UK
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 Posted: Wed Nov 04, 2015 9:06 am Post subject: Adding AT command for GSM modem |
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Hi,
I am trying to configure Notepage to utilise a Zoom 4595 GSM USB dongle, but am having issues:
1. Notepage can see it and communicate with the modem, but errors when sending the SMS
2. The following is the activity from a Terminal session within Putty to the 4595 device (< indicates a command passed and > indicates the return value):
< AT <ENTER>
>OK
<AT+CMGF=1 <ENTER>
>OK
AT+CMGS="0712312312" <ENTER>
>ERROR
3. I have been informed by Zoom support I need to add the following AT commands before the SMS AT command:
AT+CFUN=1 (power on)
AT+CNMI=2,1,0,1,0 (New Messages Indication to TE)
Can someone help with how this can be applied please.
thanks
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Tech Support
Joined: 25 Aug 2003
Posts: 4334
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| Posted: Wed Nov 04, 2015 9:40 am Post subject: |
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You'll want to go in to the settings of the GSMAT carrier in PageGate and use AT+CFUN=1 in the "Init String" field - you can type that in the field.
You'll then want to go in to the settings of Connector 1 and use AT+CNMI=2,1,0,1,0 as the Init String. |
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Prosperon
Joined: 04 Nov 2015
Posts: 6
Location: UK
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| Posted: Wed Nov 04, 2015 9:45 am Post subject: |
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Hi
Thanks for the quick response.
We are using NotePager Pro and not Pagegate. I see there is a carrier Init string entry, but not connector.
thanks
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Tech Support
Joined: 25 Aug 2003
Posts: 4334
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| Posted: Wed Nov 04, 2015 10:50 am Post subject: |
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Ah, in that case, you'll need to issue the commands in a two stage sequence.
So, you'll want to enter this Init String: AT+CFUN=1;+CNMI=2,1,0,1,0 |
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OzCom
Joined: 22 Oct 2003
Posts: 1120
Location: US
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| Posted: Thu Nov 05, 2015 1:13 pm Post subject: |
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the "AT+CFUN=1" command is a reset command. You should verify that that modem REQUIRES it before every message. Many cellular networks will see multiple reset commands as an indication of a problem device and deactivate access until the issue is resolved_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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OzCom
Joined: 22 Oct 2003
Posts: 1120
Location: US
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| Posted: Thu Nov 05, 2015 1:29 pm Post subject: |
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Additionally - the "CNMI" command turns on the "message waiting indicator" - this functionality is not used by PageGate or NotePager Pro_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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Prosperon
Joined: 04 Nov 2015
Posts: 6
Location: UK
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| Posted: Fri Nov 06, 2015 6:35 am Post subject: |
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Hi
Thanks for your responses first of all.
I was confused as to the inclusion of the CNMI command, so I will be testing without this first and see if just the reset command will allow the CMGS command to be accepted.
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Prosperon
Joined: 04 Nov 2015
Posts: 6
Location: UK
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| Posted: Fri Nov 06, 2015 10:50 am Post subject: |
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Hi again,
Still not working. I have gone back to Zoom support to determine if any additional AT commands are required, but if anyone is aware I would appreciate assistance as this is preventing us sending SMS alerts from SolarWinds currently.
06/11/2015 14:42:07 ========================================
06/11/2015 14:42:07 Start connection to carrier: O2
06/11/2015 14:42:07 Connect using GSMAT protocol
06/11/2015 14:42:07 Setting communication parameters
06/11/2015 14:42:08 Attempting to reset modem
06/11/2015 14:42:08 Sent:AT<CR>
06/11/2015 14:42:09 Received:<CR><LF>OK<CR><LF>
06/11/2015 14:42:09 Modem reset
06/11/2015 14:42:09 Attempting to send carrier init string
06/11/2015 14:42:09 Sent:AT+CFUN=1<CR>
06/11/2015 14:42:10 Received:<CR><LF>OK<CR><LF>
06/11/2015 14:42:10 Carrier init string sent
06/11/2015 14:42:10 Sent:AT+CMGF=1<CR>
06/11/2015 14:42:11 Received:<CR><LF>OK<CR><LF>
06/11/2015 14:42:11 Text delivery mode entered
06/11/2015 14:42:11 ----------------------------------------
06/11/2015 14:42:11 Working on message to: <RecipientName> from: administrator
06/11/2015 14:42:11 Formatting message
06/11/2015 14:42:11 Message contained in a single packet
06/11/2015 14:42:11 Sending packet
06/11/2015 14:42:11 Sent:AT+CMGS="07xxxxxxx"<CR>
06/11/2015 14:42:14 Received:<CR><LF>ERROR<CR><LF>
06/11/2015 14:42:14 Sent:administrator:test<SUB>
thanks
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Tech Support
Joined: 25 Aug 2003
Posts: 4334
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| Posted: Fri Nov 06, 2015 11:05 am Post subject: |
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| Hm... well, the modem is erroring out when the message submission command is issued. That generally indicates that the cellular modem either isn't registered on the carrier network, the cell signal is weak or some other technical issue with the device. I'm definitely interested in what Zoom support tells you. |
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Prosperon
Joined: 04 Nov 2015
Posts: 6
Location: UK
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| Posted: Fri Nov 06, 2015 11:12 am Post subject: |
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I have confirmed in the Zoom software that the device is registered and the signal strength is good enough.
this is confirmed by the fact you can send a message successfully from within the Zoom application, which is installed on the same server (its a Hyper-V VM)
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Tech Support
Joined: 25 Aug 2003
Posts: 4334
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| Posted: Fri Nov 06, 2015 11:37 am Post subject: |
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There's a test in Putty I'd like you to try:
1) If you don't already have putty, it can be downloaded from http://www.putty.org/
2) Run Putty.
3) Set the COM port and communication parameters to match your cellular modem's requirements.
4) After opening the connection, type the following and hit enter after each command:
AT
AT+CFUN=1 (Note: Wait 10 seconds after issuing this command before proceeding)
AT+CNMI=2,1,0,1,0
AT+CSQ
AT+CMGF=1
AT+CMGS="PhoneNumber"
Enter the text of a message to be delivered, then press enter.
Ctrl+Z
Please let me know what the response was to each of the commands in the sequence. |
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Prosperon
Joined: 04 Nov 2015
Posts: 6
Location: UK
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| Posted: Fri Nov 06, 2015 12:01 pm Post subject: |
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Hi,
The response is:
AT
<OK>
AT+CFUN=1
<OK>
AT+CNMI=2,1,0,1,0
<OK>
AT+CSQ
<+CSQ: 16,81>
AT+CMGF=1
<OK>
AT+CMGS="PhoneNumber"
<ERROR>
Unable to proceed >
Enter the text of a message to be delivered, then press enter.
Ctrl+Z
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Tech Support
Joined: 25 Aug 2003
Posts: 4334
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| Posted: Fri Nov 06, 2015 12:09 pm Post subject: |
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| I'm a little baffled, to tell you the truth. We passed each of the commands Zoom support said that the modem required and the modem seems to respond just fine until you pass the AT+CMGS command to identify what phone number the SMS should be delivered to and I can't explain that. I'm definitely interested in what Zoom support has to offer on this. |
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OzCom
Joined: 22 Oct 2003
Posts: 1120
Location: US
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| Posted: Sat Nov 07, 2015 10:14 am Post subject: |
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1) Shut down the Zoom proprietary software that is also connected to the modem
2) Try the PuTTY or HyperTerminal test again - only this time, DROP the COUNTRY CODE from the phone number_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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