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washco
Joined: 13 Nov 2015
Posts: 5
Location: Fort Edward
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 Posted: Fri Nov 13, 2015 12:56 pm Post subject: Msg rejection attempting to connect to smtp-relay.gmail.com |
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Is there a log that identifies why a message is rejected?
Connect log displays trying host smtp-relay.gmail.com and then says message not accepted.
While attempting to send a message to smtp-relay.gmail.com, messages are sometimes rejected, retried and on the 4th attempt, are marked as bad and never sent.
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Tech Support
Joined: 25 Aug 2003
Posts: 4370
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| Posted: Fri Nov 13, 2015 12:57 pm Post subject: |
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| Yes, there is, though it depends on which program you're using as to where it is and what the log is named. What program are you using? |
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washco
Joined: 13 Nov 2015
Posts: 5
Location: Fort Edward
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| Posted: Fri Nov 13, 2015 1:40 pm Post subject: |
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| We are using pagegate
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Tech Support
Joined: 25 Aug 2003
Posts: 4370
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| Posted: Fri Nov 13, 2015 1:43 pm Post subject: |
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To find the connection logs:
1) Open the PG Admin.
2) Go to Program - Settings.
3) Make a note of the Log Directory.
4) Browse to that directory in Windows.
The connector logs are all files named pgdialX.log (pgdial1.log, pgdial2.log, etc). Those logs should contain the enumerated transactions, including any rejection responses from the responding mail server. |
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washco
Joined: 13 Nov 2015
Posts: 5
Location: Fort Edward
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| Posted: Fri Nov 13, 2015 2:08 pm Post subject: |
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Thank you. I have one log pgdial1 and unfortunately it is the information I have been looking at - and it only says
"Message not accepted"
"Failed attempt Stn1"
There is no other identifying information.
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Tech Support
Joined: 25 Aug 2003
Posts: 4370
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| Posted: Fri Nov 13, 2015 2:11 pm Post subject: |
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Ah, your logs may not be in Debug mode. Here's what you'll want to do:
1) Open the PG Admin.
2) Go to Logging - Settings.
3) Set the Logging Level to: Debug
4) Click on Apply.
5) Cycle the PageGate service. |
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washco
Joined: 13 Nov 2015
Posts: 5
Location: Fort Edward
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| Posted: Fri Nov 13, 2015 2:16 pm Post subject: |
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i will send along to our CAD vendor as I don't want to initiate something that will cause conflict in the application. I am in IT working with CAD vendor to try to find out why our mail system is not getting the messages. We are working all angles. I find this interesting as I am looking at a different log , in same dir, called pagegate.log. I see that every hour at 37 minute mark there is an entry Log Ping...I'm wondering what this is doing...
So - with your suggestion, what does this do? Does this enable more logs, or does it enable more detail as to why the message not accepted in this case? Is there overhead to putting this in debug mode?
Thanks so much for the input...
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Tech Support
Joined: 25 Aug 2003
Posts: 4370
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| Posted: Fri Nov 13, 2015 2:31 pm Post subject: |
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The "Log Ping" in the global log is the program performing an hourly internal test to verify that the server is operational.
With regards to modifying the logging settings, it enables far more detail in the logs and that should help us determine why the messages weren't accepted. There shouldn't be significant overhead in putting the logs in debug mode as the logs do have a size limit that you can specify in the Logging - Settings section. |
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washco
Joined: 13 Nov 2015
Posts: 5
Location: Fort Edward
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| Posted: Fri Nov 13, 2015 2:37 pm Post subject: |
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| thanks so much! sounds good...i'm reaching out to CAD vendor...
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