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ECCCTECHCOORD



Joined: 29 Jul 2005
Posts: 18

PostPosted: Thu Oct 22, 2015 8:09 am    Post subject: Problems after changing internet providers Reply with quote

After switching to a new internet provider we started having problems with messages sent to Sprint. Some go some don't and most all of them take longer. I noticed today in the logs that messages are now trying to connect to our mail server but I don't see where they did that before the changes in our internet provider which meant also changing MX records and PTR records. Below is a log of a message sent before the internet change and one for a message sent after the change.

9/20/2015 9:47:30 PM Start connection to carrier: Sprint_PCS_SMTP
9/20/2015 9:47:30 PM Sending via SMTP on port 25
9/20/2015 9:47:30 PM ----------------------------------------
9/20/2015 9:47:30 PM Working on message to: beahm_adam from: MAILBOX
9/20/2015 9:47:31 PM Formatting message
9/20/2015 9:47:31 PM Message contained in single packet
9/20/2015 9:47:31 PM Looking up mailserver for messaging.sprintpcs.com
9/20/2015 9:47:31 PM MX host list received from 10.1.1.67 and 10.1.1.68 :
9/20/2015 9:47:31 PM spmail-sms-gw.cloudmark.com
9/20/2015 9:47:31 PM spmail-sms-gw-nj.cloudmark.com
9/20/2015 9:47:31 PM Trying host: spmail-sms-gw.cloudmark.com
9/20/2015 9:47:31 PM Connected to: spmail-sms-gw.cloudmark.com
9/20/2015 9:47:31 PM Received:220 IMP cm1.messaging.sprintpcs.com ESMTP server ready<13><10>
9/20/2015 9:47:31 PM Sent:Ehlo ECC2.hrecc.org<13><10>
9/20/2015 9:47:31 PM Received:250-IMP hello [173.167.49.129], pleased to meet you<13><10>
9/20/2015 9:47:31 PM Received:250-HELP<13><10>
9/20/2015 9:47:31 PM Received:250-SIZE 30000000<13><10>
9/20/2015 9:47:32 PM Received:250-ENHANCEDSTATUSCODES<13><10>
9/20/2015 9:47:32 PM Received:250-8BITMIME<13><10>
9/20/2015 9:47:32 PM Received:250-STARTTLS<13><10>
9/20/2015 9:47:32 PM Received:250 OK<13><10>
9/20/2015 9:47:32 PM Sent:Mail From:<MAILBOX@hrecc.org><13><10>
9/20/2015 9:47:32 PM Received:250 2.1.0 <mailbox@hrecc.org> sender ok<13><10>
9/20/2015 9:47:32 PM Sent:Rcpt To:<xxxxxxxxxx@messaging.sprintpcs.com><13><10>
9/20/2015 9:47:33 PM Received:250 2.1.5 <xxxxxxxxxx@messaging.sprintpcs.com> recipient ok<13><10>
9/20/2015 9:47:33 PM Sent:Data<13><10>
9/20/2015 9:47:33 PM Received:354 enter mail, end with "." on a line by itself<13><10>
9/20/2015 9:47:33 PM Sending message
9/20/2015 9:47:33 PM Sent:Message-ID: <2009152147330@hrecc.org><13><10>
9/20/2015 9:47:33 PM Sent:Date: 21 Sep 2015 01:47:00 +0000<13><10>
9/20/2015 9:47:33 PM Sent:To: <xxxxxxxxxx@messaging.sprintpcs.com><13><10>
9/20/2015 9:47:33 PM Sent:From: <MAILBOX@hrecc.org><13><10>
9/20/2015 9:47:33 PM Sent:Subject: <13><10>
9/20/2015 9:47:33 PM Sent:<13><10>
9/20/2015 9:47:33 PM Sent:C50 21:47 UNKNOWN MEDICAL CONDITION 164 ALGER LN BRO CFS# 2015-077361 CROSS: GRIFFIN LN/OLIVIA DAWN LN
9/20/2015 9:47:33 PM Sent:<13><10>.<13><10>
9/20/2015 9:47:33 PM Received:250 2.0.0 KdnX1r00A2nEnWt01dnYfc mail accepted for delivery<13><10>
9/20/2015 9:47:33 PM Message sent
9/20/2015 9:47:33 PM Closing connection
9/20/2015 9:47:33 PM Sent:Quit<13><10>
9/20/2015 9:47:33 PM Disconnected
9/20/2015 9:47:33 PM SUCCESSFUL Stn:1 To:beahm_adam Frm:MAILBOX File:C50.597 Msg:C50 21:47 UNKNOWN MEDICAL CONDITION 164 ALGER LN BRO CFS# 2015-077361 CROSS: GRIFFIN LN/OLIVIA DAWN LN

10/22/2015 1:59:47 AM Working on message to: martz_diane from: MAILBOX
10/22/2015 1:59:47 AM Formatting message
10/22/2015 1:59:47 AM Message contained in single packet
10/22/2015 1:59:47 AM Looking up mailserver for messaging.sprintpcs.com
10/22/2015 1:59:47 AM MX host list received from 10.1.1.67 and 10.1.1.68 :
10/22/2015 1:59:47 AM spmail-sms-gw.cloudmark.com
10/22/2015 1:59:47 AM spmail-sms-gw-nj.cloudmark.com
10/22/2015 1:59:47 AM Trying host: spmail-sms-gw.cloudmark.com
10/22/2015 2:00:03 AM Trying host: spmail-sms-gw-nj.cloudmark.com
10/22/2015 2:00:18 AM Trying host: mail.hrecc.org
10/22/2015 2:00:19 AM Connected to: mail.hrecc.org
10/22/2015 2:00:19 AM Received:220 ECC-MAIL1.hrecc.org Microsoft ESMTP MAIL Service ready at Thu, 22 Oct 2015 02:00:19 -0400<13><10>
10/22/2015 2:00:19 AM Sent:Ehlo ECC2.hrecc.org<13><10>
10/22/2015 2:00:19 AM Received:250-ECC-MAIL1.hrecc.org Hello [10.1.1.21]<13><10>
10/22/2015 2:00:19 AM Received:250-SIZE 104857600<13><10>
10/22/2015 2:00:19 AM Received:250-PIPELINING<13><10>
10/22/2015 2:00:19 AM Received:250-DSN<13><10>
10/22/2015 2:00:20 AM Received:250-ENHANCEDSTATUSCODES<13><10>
10/22/2015 2:00:20 AM Received:250-STARTTLS<13><10>
10/22/2015 2:00:20 AM Received:250-AUTH<13><10>
10/22/2015 2:00:20 AM Received:250-8BITMIME<13><10>
10/22/2015 2:00:20 AM Received:250-BINARYMIME<13><10>
10/22/2015 2:00:20 AM Received:250 CHUNKING<13><10>
10/22/2015 2:00:20 AM Sent:Mail From:<MAILBOX@hrecc.org><13><10>
10/22/2015 2:00:20 AM Received:250 2.1.0 Sender OK<13><10>
10/22/2015 2:00:20 AM Sent:Rcpt To:<xxxxxxxxxx@messaging.sprintpcs.com><13><10>
10/22/2015 2:00:21 AM Received:250 2.1.5 Recipient OK<13><10>
10/22/2015 2:00:21 AM Sent:Data<13><10>
10/22/2015 2:00:21 AM Received:354 Start mail input; end with <CRLF>.<CRLF><13><10>
10/22/2015 2:00:21 AM Sending message
10/22/2015 2:00:21 AM Sent:Message-ID: <2210150200220@hrecc.org><13><10>
10/22/2015 2:00:21 AM Sent:Date: 22 Oct 2015 06:00:00 +0000<13><10>
10/22/2015 2:00:21 AM Sent:To: <xxxxxxxxxx@messaging.sprintpcs.com><13><10>
10/22/2015 2:00:21 AM Sent:From: <MAILBOX@hrecc.org><13><10>
10/22/2015 2:00:21 AM Sent:Subject: <13><10>
10/22/2015 2:00:21 AM Sent:<13><10>
10/22/2015 2:00:21 AM Sent:C60 01:59 CHEST PAIN 14196 AMERICAN LEGION DR BRO CFS# 2015-086154 CROSS: LIGHTNING BUG LN/HOLSINGER RD
10/22/2015 2:00:21 AM Sent:<13><10>.<13><10>
10/22/2015 2:00:21 AM Received:250 2.6.0 <2210150200220@hrecc.org> [InternalId=72340134166537] Queued mail for delivery<13><10>
10/22/2015 2:00:22 AM Message sent
10/22/2015 2:00:22 AM Closing connection
10/22/2015 2:00:22 AM Sent:Quit<13><10>
10/22/2015 2:00:22 AM Disconnected
10/22/2015 2:00:22 AM SUCCESSFUL Stn:1 To:martz_diane Frm:MAILBOX File:C60.424 Msg:C60 01:59 CHEST PAIN 14196 AMERICAN LEGION DR BRO CFS# 2015-086154 CROSS: LIGHTNING BUG LN/HOLSINGER RD


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Oct 22, 2015 8:13 am    Post subject: Reply with quote

Thanks for posting the logs. Based on what we can see in them, it looks like the direct connection requests are failing, as noted in this section of the log:

10/22/2015 1:59:47 AM spmail-sms-gw-nj.cloudmark.com
10/22/2015 1:59:47 AM Trying host: spmail-sms-gw.cloudmark.com
10/22/2015 2:00:03 AM Trying host: spmail-sms-gw-nj.cloudmark.com
10/22/2015 2:00:18 AM Trying host: mail.hrecc.org

Unlike the 9/20 connection, the system can't make a connection with spmail-sms-gw-nj.cloudmark.com, so it's failing over to your mail server mail.hrecc.org

If you would, to confirm the issue, please run this test:

1) In Windows, run a Command Prompt.

2) In the Command Prompt, type the following and hit enter:
telnet spmail-sms-gw-nj.cloudmark.com 25

Please let us know what the response is.



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ECCCTECHCOORD



Joined: 29 Jul 2005
Posts: 18

PostPosted: Thu Oct 22, 2015 8:20 am    Post subject: Reply with quote

554 IMP cm1.messaging.sprintpcs.com Your IP (50.233.126.148) is listed on the Cl
oudmark Sender Intelligence Poor Sender List. Please see https://csi.cloudmark.c
om/reset-request/?ip=50.233.126.148 if you feel this is in error.


Connection to host lost.

It looks like they don't trust or know our new IP. I will visit the website noted and see if I can get that changed.


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