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Lost Messaging Capability

 
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Florida Aggregate



Joined: 26 Mar 2015
Posts: 1
Location: Kissimmee

PostPosted: Thu Mar 26, 2015 5:23 pm    Post subject: Lost Messaging Capability Reply with quote

We've been going strong for years...changed router, now can't do any SMTP messaging. Have turned off firewalls on new router....any ideas?? Please...


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Mar 27, 2015 7:54 am    Post subject: Reply with quote

If you would, please email the log from NotePager Pro to support at notepage dot com:

1) Open NotePager Pro

2) Go to View - Dialer Log.

3) Click on the Clipboard button.

4) Paste the log in to the body of an email to us.



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Tech Support



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PostPosted: Fri Mar 27, 2015 9:40 am    Post subject: Reply with quote

Thread update:

The issue was caused by the router pulling new DNS settings and was resolved by updating the DNS entries in NotePager Pro.



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