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SMS Show as Sent in Logs. Nothing Received in Cell Phone

 
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modemhead



Joined: 03 Jan 2014
Posts: 18
Location: NY

PostPosted: Thu Feb 05, 2015 12:50 pm    Post subject: SMS Show as Sent in Logs. Nothing Received in Cell Phone Reply with quote

I'm seeing an issue where PageGate logs show that SMS alerts are going to users, but users are not getting anything on their cell phones.

Here's an excerpt from the log:

2/5/2015 11:57:23 AM ========================================
2/5/2015 11:57:23 AM Start connection to carrier: ATT
2/5/2015 11:57:23 AM Connect using TAP protocol
2/5/2015 11:57:23 AM Setting communication parameters (9600,e,7,1)
2/5/2015 11:57:23 AM Attempting to reset modem
2/5/2015 11:57:24 AM Sent:AT<CR>
2/5/2015 11:57:25 AM Received:AT<CR><CR><LF>OK<CR><LF>
2/5/2015 11:57:25 AM Modem reset
2/5/2015 11:57:25 AM Attempting to send connector init string
2/5/2015 11:57:25 AM Sent:AT&FQ0V1X4&D2N0+MS=V32,0<CR>
2/5/2015 11:57:25 AM Received:AT&FQ0V1X4&D2N0+MS=V32,0<CR><CR><LF>OK<CR><LF>
2/5/2015 11:57:25 AM connector init string sent
2/5/2015 11:57:25 AM Dialing carrier
2/5/2015 11:57:25 AM Sent:ATDT18009094602<CR>
2/5/2015 11:57:33 AM Waiting for connection
2/5/2015 11:57:33 AM Received:ATDT18009094602<CR>
2/5/2015 11:57:56 AM Received:<CR><LF>CONNECT 9600 V42bis<CR><LF>
2/5/2015 11:57:56 AM Connected to carrier
2/5/2015 11:57:56 AM Waiting for protocol initialization
2/5/2015 11:57:57 AM Sent:<CR>
2/5/2015 11:57:58 AM Received:ID=
2/5/2015 11:57:58 AM TAP protocol detected
2/5/2015 11:57:58 AM Sent:<ESC>PG1<CR>
2/5/2015 11:57:59 AM Received:110 1.7<CR>Thank you for calling<CR><ACK><CR><ESC>[p<CR>
2/5/2015 11:57:59 AM Automatic TAP mode accepted
2/5/2015 11:57:59 AM ----------------------------------------
2/5/2015 11:57:59 AM Working on message to: user1 from: SERVER1
2/5/2015 11:57:59 AM Formatting message
2/5/2015 11:57:59 AM Message contained in single packet
2/5/2015 11:57:59 AM Message contained in single block
2/5/2015 11:57:59 AM Sending block
2/5/2015 11:57:59 AM Sent:<STX>XXXXXXXXXX<CR>SERVER1:(DC) Down ESCALATION<CR><ETX>9=2<CR>
2/5/2015 11:58:00 AM Received:211 Page Accepted 9763933<CR><ACK><CR>
2/5/2015 11:58:00 AM Block sent successfully
2/5/2015 11:58:00 AM Packet sent successfully
2/5/2015 11:58:00 AM SUCCESSFUL Stn:1 To:user1 Frm:SERVER1 File:tmp4481.12 Msg:(DC) Down ESCALATION
2/5/2015 11:58:00 AM ----------------------------------------
2/5/2015 11:58:00 AM Working on message to: user2 from: SERVER1
2/5/2015 11:58:00 AM Formatting message
2/5/2015 11:58:00 AM Message contained in single packet
2/5/2015 11:58:00 AM Message contained in single block
2/5/2015 11:58:00 AM Sending block
2/5/2015 11:58:00 AM Sent:<STX>XXXXXXXXXX<CR>SERVER1:(DC) Down ESCALATION<CR><ETX>9=9<CR>
2/5/2015 11:58:01 AM Received:211 Page Accepted 9763934<CR><ACK><CR>
2/5/2015 11:58:01 AM Block sent successfully
2/5/2015 11:58:01 AM Packet sent successfully
2/5/2015 11:58:01 AM SUCCESSFUL Stn:1 To:user2 Frm:SERVER1 File:tmp4481.12 Msg:(DC) Down ESCALATION
2/5/2015 11:58:01 AM ----------------------------------------
2/5/2015 11:58:01 AM Working on message to: user1 from: SERVER1
2/5/2015 11:58:01 AM Formatting message
2/5/2015 11:58:01 AM Message contained in single packet
2/5/2015 11:58:01 AM Message contained in single block
2/5/2015 11:58:01 AM Sending block
2/5/2015 11:58:01 AM Sent:<STX>XXXXXXXXXX<CR>SERVER1:(DC) Up (Downtime:<CR><ETX>9<5<CR>
2/5/2015 11:58:02 AM Received:211 Page Accepted 9763935<CR><ACK><CR>
2/5/2015 11:58:02 AM Block sent successfully
2/5/2015 11:58:02 AM Packet sent successfully
2/5/2015 11:58:02 AM SUCCESSFUL Stn:1 To:user1 Frm:SERVER1 File:tmp4482.14 Msg:(DC) Up (Downtime:
2/5/2015 11:58:02 AM ----------------------------------------
2/5/2015 11:58:02 AM Working on message to: user2 from: SERVER1
2/5/2015 11:58:02 AM Formatting message
2/5/2015 11:58:02 AM Message contained in single packet
2/5/2015 11:58:02 AM Message contained in single block
2/5/2015 11:58:02 AM Sending block
2/5/2015 11:58:02 AM Sent:<STX>XXXXXXXXXX<CR>SERVER1:(DC) Up (Downtime:<CR><ETX>9<<<CR>
2/5/2015 11:58:03 AM Received:211 Page Accepted 9763936<CR><ACK><CR>
2/5/2015 11:58:03 AM Block sent successfully
2/5/2015 11:58:03 AM Packet sent successfully
2/5/2015 11:58:03 AM SUCCESSFUL Stn:1 To:user2 Frm:SERVER1 File:tmp4482.14 Msg:(DC) Up (Downtime:
2/5/2015 11:58:03 AM Sent:<EOT><CR>
2/5/2015 11:58:03 AM Hanging up modem
2/5/2015 11:58:05 AM Sent:ATH0<CR>
2/5/2015 11:58:06 AM Received:ATH0<CR><CR><LF>OK<CR><LF>
2/5/2015 11:58:06 AM Modem hung up

=======


As you can see PageGate seems to be dialing AT&T. AT&T responds and reports that it is sending the message to the user. The user never gets it though. I'm suspecting that this may be an issue with the carrier (AT&T), but I want to make sure I'm not missing anything.
Btw, we're using TAP with AT&T with phone number 18009094602.
I actually got that number in this forum.


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modemhead



Joined: 03 Jan 2014
Posts: 18
Location: NY

PostPosted: Thu Feb 05, 2015 1:07 pm    Post subject: Reply with quote

Nevermind. I went into the carrier settings changed a value, then put it back to what it was. PageGate asked me if I wanted to apply the change and chose No.
SMS started going after that. I'm going to keep an eye on it and see if it happens again.
If someone has a suggestion for how to schedule a daily test message, I'd appreciate some input.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Feb 05, 2015 1:38 pm    Post subject: Reply with quote

With regards to scheduling a daily test message, do you use the PageGate Client?



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modemhead



Joined: 03 Jan 2014
Posts: 18
Location: NY

PostPosted: Thu Feb 05, 2015 4:01 pm    Post subject: Reply with quote

No. I have PageGate admin and server running on one of our servers. No client running anywhere


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Feb 05, 2015 4:06 pm    Post subject: Reply with quote

Without the PageGate client, there isn't a native method in PageGate to have a recurring scheduled message but based on what I can see in your connector log, it looks like you're integrating PageGate with an alarm management utility like PRTG or Orion or something similar. You should be able to configure a recurring alert to be passed daily to the PageGate server.



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