View previous topic :: View next topic |
Author |
Message |
modemhead
Joined: 03 Jan 2014 Posts: 18 Location: NY
|
Posted: Thu Feb 05, 2015 12:50 pm Post subject: SMS Show as Sent in Logs. Nothing Received in Cell Phone |
|
|
I'm seeing an issue where PageGate logs show that SMS alerts are going to users, but users are not getting anything on their cell phones.
Here's an excerpt from the log:
2/5/2015 11:57:23 AM ========================================
2/5/2015 11:57:23 AM Start connection to carrier: ATT
2/5/2015 11:57:23 AM Connect using TAP protocol
2/5/2015 11:57:23 AM Setting communication parameters (9600,e,7,1)
2/5/2015 11:57:23 AM Attempting to reset modem
2/5/2015 11:57:24 AM Sent:AT<CR>
2/5/2015 11:57:25 AM Received:AT<CR><CR><LF>OK<CR><LF>
2/5/2015 11:57:25 AM Modem reset
2/5/2015 11:57:25 AM Attempting to send connector init string
2/5/2015 11:57:25 AM Sent:AT&FQ0V1X4&D2N0+MS=V32,0<CR>
2/5/2015 11:57:25 AM Received:AT&FQ0V1X4&D2N0+MS=V32,0<CR><CR><LF>OK<CR><LF>
2/5/2015 11:57:25 AM connector init string sent
2/5/2015 11:57:25 AM Dialing carrier
2/5/2015 11:57:25 AM Sent:ATDT18009094602<CR>
2/5/2015 11:57:33 AM Waiting for connection
2/5/2015 11:57:33 AM Received:ATDT18009094602<CR>
2/5/2015 11:57:56 AM Received:<CR><LF>CONNECT 9600 V42bis<CR><LF>
2/5/2015 11:57:56 AM Connected to carrier
2/5/2015 11:57:56 AM Waiting for protocol initialization
2/5/2015 11:57:57 AM Sent:<CR>
2/5/2015 11:57:58 AM Received:ID=
2/5/2015 11:57:58 AM TAP protocol detected
2/5/2015 11:57:58 AM Sent:<ESC>PG1<CR>
2/5/2015 11:57:59 AM Received:110 1.7<CR>Thank you for calling<CR><ACK><CR><ESC>[p<CR>
2/5/2015 11:57:59 AM Automatic TAP mode accepted
2/5/2015 11:57:59 AM ----------------------------------------
2/5/2015 11:57:59 AM Working on message to: user1 from: SERVER1
2/5/2015 11:57:59 AM Formatting message
2/5/2015 11:57:59 AM Message contained in single packet
2/5/2015 11:57:59 AM Message contained in single block
2/5/2015 11:57:59 AM Sending block
2/5/2015 11:57:59 AM Sent:<STX>XXXXXXXXXX<CR>SERVER1:(DC) Down ESCALATION<CR><ETX>9=2<CR>
2/5/2015 11:58:00 AM Received:211 Page Accepted 9763933<CR><ACK><CR>
2/5/2015 11:58:00 AM Block sent successfully
2/5/2015 11:58:00 AM Packet sent successfully
2/5/2015 11:58:00 AM SUCCESSFUL Stn:1 To:user1 Frm:SERVER1 File:tmp4481.12 Msg:(DC) Down ESCALATION
2/5/2015 11:58:00 AM ----------------------------------------
2/5/2015 11:58:00 AM Working on message to: user2 from: SERVER1
2/5/2015 11:58:00 AM Formatting message
2/5/2015 11:58:00 AM Message contained in single packet
2/5/2015 11:58:00 AM Message contained in single block
2/5/2015 11:58:00 AM Sending block
2/5/2015 11:58:00 AM Sent:<STX>XXXXXXXXXX<CR>SERVER1:(DC) Down ESCALATION<CR><ETX>9=9<CR>
2/5/2015 11:58:01 AM Received:211 Page Accepted 9763934<CR><ACK><CR>
2/5/2015 11:58:01 AM Block sent successfully
2/5/2015 11:58:01 AM Packet sent successfully
2/5/2015 11:58:01 AM SUCCESSFUL Stn:1 To:user2 Frm:SERVER1 File:tmp4481.12 Msg:(DC) Down ESCALATION
2/5/2015 11:58:01 AM ----------------------------------------
2/5/2015 11:58:01 AM Working on message to: user1 from: SERVER1
2/5/2015 11:58:01 AM Formatting message
2/5/2015 11:58:01 AM Message contained in single packet
2/5/2015 11:58:01 AM Message contained in single block
2/5/2015 11:58:01 AM Sending block
2/5/2015 11:58:01 AM Sent:<STX>XXXXXXXXXX<CR>SERVER1:(DC) Up (Downtime:<CR><ETX>9<5<CR>
2/5/2015 11:58:02 AM Received:211 Page Accepted 9763935<CR><ACK><CR>
2/5/2015 11:58:02 AM Block sent successfully
2/5/2015 11:58:02 AM Packet sent successfully
2/5/2015 11:58:02 AM SUCCESSFUL Stn:1 To:user1 Frm:SERVER1 File:tmp4482.14 Msg:(DC) Up (Downtime:
2/5/2015 11:58:02 AM ----------------------------------------
2/5/2015 11:58:02 AM Working on message to: user2 from: SERVER1
2/5/2015 11:58:02 AM Formatting message
2/5/2015 11:58:02 AM Message contained in single packet
2/5/2015 11:58:02 AM Message contained in single block
2/5/2015 11:58:02 AM Sending block
2/5/2015 11:58:02 AM Sent:<STX>XXXXXXXXXX<CR>SERVER1:(DC) Up (Downtime:<CR><ETX>9<<<CR>
2/5/2015 11:58:03 AM Received:211 Page Accepted 9763936<CR><ACK><CR>
2/5/2015 11:58:03 AM Block sent successfully
2/5/2015 11:58:03 AM Packet sent successfully
2/5/2015 11:58:03 AM SUCCESSFUL Stn:1 To:user2 Frm:SERVER1 File:tmp4482.14 Msg:(DC) Up (Downtime:
2/5/2015 11:58:03 AM Sent:<EOT><CR>
2/5/2015 11:58:03 AM Hanging up modem
2/5/2015 11:58:05 AM Sent:ATH0<CR>
2/5/2015 11:58:06 AM Received:ATH0<CR><CR><LF>OK<CR><LF>
2/5/2015 11:58:06 AM Modem hung up
=======
As you can see PageGate seems to be dialing AT&T. AT&T responds and reports that it is sending the message to the user. The user never gets it though. I'm suspecting that this may be an issue with the carrier (AT&T), but I want to make sure I'm not missing anything.
Btw, we're using TAP with AT&T with phone number 18009094602.
I actually got that number in this forum.
|
|
Back to top |
|
modemhead
Joined: 03 Jan 2014 Posts: 18 Location: NY
|
Posted: Thu Feb 05, 2015 1:07 pm Post subject: |
|
|
Nevermind. I went into the carrier settings changed a value, then put it back to what it was. PageGate asked me if I wanted to apply the change and chose No.
SMS started going after that. I'm going to keep an eye on it and see if it happens again.
If someone has a suggestion for how to schedule a daily test message, I'd appreciate some input.
|
|
Back to top |
|
Tech Support
Joined: 25 Aug 2003 Posts: 4372
|
Posted: Thu Feb 05, 2015 1:38 pm Post subject: |
|
|
With regards to scheduling a daily test message, do you use the PageGate Client? |
|
Back to top |
|
modemhead
Joined: 03 Jan 2014 Posts: 18 Location: NY
|
Posted: Thu Feb 05, 2015 4:01 pm Post subject: |
|
|
No. I have PageGate admin and server running on one of our servers. No client running anywhere
|
|
Back to top |
|
Tech Support
Joined: 25 Aug 2003 Posts: 4372
|
Posted: Thu Feb 05, 2015 4:06 pm Post subject: |
|
|
Without the PageGate client, there isn't a native method in PageGate to have a recurring scheduled message but based on what I can see in your connector log, it looks like you're integrating PageGate with an alarm management utility like PRTG or Orion or something similar. You should be able to configure a recurring alert to be passed daily to the PageGate server. |
|
Back to top |
|
|