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cmyszka



Joined: 29 Dec 2014
Posts: 6
Location: Rockford, IL

PostPosted: Mon Dec 29, 2014 11:33 am    Post subject: Error importing records Reply with quote

We upgraded note pager pro so it would work on our Windows 7 machines and since then it won't accept the txt files to import updated infmormaiton. Any help?


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Mon Dec 29, 2014 11:38 am    Post subject: Reply with quote

Please email a copy of the file you're trying to import to support at notepage dot com, please.



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PostPosted: Mon Dec 29, 2014 11:55 am    Post subject: Reply with quote

Thank you for emailing the file over. Based on what I can see, you're missing a few fields from the file to import from. In your import file, you have:

"shortname","FullName","ID","Carrier","MaxChars",#TRUE#,#FALSE#,"999",#FALSE#,#FALSE#,"0"#FALSE#,#TRUE#,#FALSE#

but that's missing a few fields from the end. If you would, update the records in your file to import from to end like this:

"shortname","FullName","ID","Carrier","MaxChars",#TRUE#,#FALSE#,"999",#FALSE#,#FALSE#,"0"#FALSE#,#TRUE#,#FALSE#,#FALSE#,#FALSE#,"",""



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cmyszka



Joined: 29 Dec 2014
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Location: Rockford, IL

PostPosted: Mon Dec 29, 2014 1:01 pm    Post subject: Reply with quote

We updated the text file and we are still getting an error.


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PostPosted: Mon Dec 29, 2014 1:11 pm    Post subject: Reply with quote

What error are you receiving?

Also, can you walk me through the process you're going through so I can try to duplicate the error?



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cmyszka



Joined: 29 Dec 2014
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Location: Rockford, IL

PostPosted: Mon Dec 29, 2014 1:15 pm    Post subject: Reply with quote

I go to file, import from a text file and then select the recipients file I sent you and then error importing file comes up after I hit apply.


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cmyszka



Joined: 29 Dec 2014
Posts: 6
Location: Rockford, IL

PostPosted: Mon Dec 29, 2014 1:22 pm    Post subject: Reply with quote

"jointcommission","JOINT COMMISSION","","","1024",#FALSE#,#FALSE#,"999",#FALSE#,#FALSE#,"0"#FALSE#,#FALSE#,#TRUE#

Does this line need the quotes at the end as well??


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PostPosted: Mon Dec 29, 2014 1:42 pm    Post subject: Reply with quote

That line appears to be a group record and won't import properly if you try to import it using the Recipients import.

To answer your question, though, the group records should be formatted as such:

"groupname","description","","","1024",#FALSE#,#FALSE#,"999",#FALSE#,#FALSE#,"0",#FALSE#,#FALSE#,#TRUE#,#FALSE#,#FALSE#,"",""

Also, upon reviewing the file you sent further, I noticed something else. You have some records that are referencing a carrier name of "WCTP USAMO" but spaces are disallowed characters in Carrier Names in NotePager Pro.

The Carrier designation in the import file must match the same, exact designation in NotePager Pro. So, for example, if the carrier is called WCTPUSAMO in NotePager Pro, that will be what the import file needs to reference as well.

I've reformatted the import file and emailed it to you.



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cmyszka



Joined: 29 Dec 2014
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Location: Rockford, IL

PostPosted: Mon Dec 29, 2014 1:45 pm    Post subject: Reply with quote

Thank you! the recipients file imported and now once the groups is changed we will try that file.


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