NotePage, Inc. Forum Index

Modem connection attemp failed intermittent

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support
View previous topic :: View next topic  
Author Message
martin



Joined: 13 Jan 2015
Posts: 2

PostPosted: Tue Jan 13, 2015 8:30 am    Post subject: Modem connection attemp failed intermittent Reply with quote

I have a multitech modem which sometimes fail to send messages.
i compaired the connector log file of a succesfull message send and a unsuccesfull message send

the modem stops at
Sent:AT<CR>

It does not get the
Received:AT<CR><CR><LF>OK<CR><LF>

from the network

Is the problem at the telephone company that does not reply to the modem request or somewhere els ?

Can someone give me some hints as where to look for the problem ?

Thanks


Succesfull message

1/13/2015 10:01:22 AM ========================================
1/13/2015 10:01:22 AM Start connection to carrier: Carrier01
1/13/2015 10:01:22 AM Connect using GSM protocol
1/13/2015 10:01:22 AM Setting communication parameters (115200,n,8,1)
1/13/2015 10:01:22 AM Attempting to reset modem
1/13/2015 10:01:22 AM Sent:AT<CR>
1/13/2015 10:01:23 AM Received:AT<CR><CR><LF>OK<CR><LF>
1/13/2015 10:01:23 AM Modem reset
1/13/2015 10:01:23 AM Sent:AT+CMGF=1<CR>
1/13/2015 10:01:23 AM Received:AT+CMGF=1<CR><CR><LF>OK<CR><LF>
1/13/2015 10:01:23 AM Text delivery mode entered
1/13/2015 10:01:23 AM ----------------------------------------
1/13/2015 10:01:23 AM Working on message to: itsupport from: martin
1/13/2015 10:01:23 AM Formatting message
1/13/2015 10:01:23 AM Message contained in a single packet
1/13/2015 10:01:23 AM Sending packet
1/13/2015 10:01:23 AM Sent:AT+CMGS="8271809"<CR>
1/13/2015 10:01:23 AM Received:AT+CMGS="8271809"<CR><CR><LF>>
1/13/2015 10:01:23 AM Sent:martin:message 3<SUB>
1/13/2015 10:01:25 AM Received:martin:message 3<SUB><CR><LF>+CMGS: 172<CR><LF><CR><LF>OK<CR><LF>
1/13/2015 10:01:25 AM Packet sent successfully
1/13/2015 10:01:25 AM SUCCESSFUL Stn:0 To:itsupport Frm:martin Msg:message 3
1/13/2015 10:01:25 AM Attempting to hang up modem
1/13/2015 10:01:25 AM Sent:AT<CR>
1/13/2015 10:01:26 AM Received:AT<CR><CR><LF>OK<CR><LF>
1/13/2015 10:01:26 AM Modem hung up

-----------------------------------------------------------------

Unsucsessfull message log file

1/13/2015 9:20:13 AM Connect using GSM protocol
1/13/2015 9:20:13 AM Setting communication parameters (115200,n,8,1)
1/13/2015 9:20:13 AM Attempting to reset modem
1/13/2015 9:20:13 AM Sent:AT<CR>
1/13/2015 9:20:16 AM Attempting to reset modem
1/13/2015 9:20:16 AM Sent:AT<CR>
1/13/2015 9:20:19 AM Attempting to reset modem
1/13/2015 9:20:19 AM Sent:AT<CR>
1/13/2015 9:20:23 AM Attempting to hang up modem
1/13/2015 9:20:23 AM Sent:AT<CR>
1/13/2015 9:20:26 AM Attempting to hang up modem
1/13/2015 9:20:26 AM Sent:AT<CR>
1/13/2015 9:20:30 AM Attempting to hang up modem
1/13/2015 9:20:30 AM Sent:AT<CR>
1/13/2015 9:20:33 AM Carrier retry limit reached. Marking pending messages as bad
1/13/2015 9:20:33 AM FAILED Stn:1 To:itsupport Frm:PRTG File:tmp9236.848 Msg:[PRTG Network Monitor (ASHLNPC032)] AIWIZuidBkpRtr (Uniqa WAN) CPU Load 25 (SNMP Custom) Up (Downtime: 3 h 7 m 44 s) (OK)
1/13/2015 9:20:33 AM FAILED Stn:1 To:itsupport Frm:PRTG File:tmp9237.850 Msg:[PRTG Network Monitor (ASHLNPC032)] AIWIZuidBkpRtr (Uniqa WAN) (002) FastEthernet0 (SNMP Traffic) Up (Downtime: 3 h 6 m 44 s) (OK)
1/13/2015 9:20:33 AM FAILED Stn:1 To:itsupport Frm:PRTG File:tmp9238.852 Msg:[PRTG Network Monitor (ASHLNPC032)] AIWIZuidBkpRtr (Uniqa WAN) Ping 16 (Ping) Up (Downtime: 3 h 7 m 55 s) (OK)
1/13/2015 9:20:33 AM FAILED Stn:1 To:itsupport Frm:PRTG File:tmp9239.854 Msg:[PRTG Network Monitor (ASHLNPC032)] AIWIZuidBkpRtr (Uniqa WAN) (007) Internal switch interface connecting to the embedded AP (SNMP Traffic) Up (Downtime: 3 h 6 m 44 s) (OK)
1/13/2015 9:20:33 AM FAILED Stn:1 To:itsupport Frm:PRTG File:tmp9240.856 Msg:[PRTG Network Monitor (ASHLNPC032)] AIWIZuidBkpRtr (Uniqa WAN) (009) LAN (SNMP Traffic) Up (Downtime: 3 h 6 m 44 s) (OK)
1/13/2015 9:20:33 AM FAILED Stn:1 To:itsupport Frm:PRTG File:tmp9241.858 Msg:[PRTG Network Monitor (ASHLNPC032)] AIWIZuidBkpRtr (Uniqa WAN) (010) GRE to Combe (SNMP Traffic) Up (Downtime: 3 h 7 m 44 s) (OK)
1/13/2015 9:20:33 AM FAILED Stn:0 To:itsupport Frm:martin Msg:test of the day
1/13/2015 9:20:33 AM FAILED Stn:1 To:itsupport Frm:PRTG File:tmp9242.861 Msg:[PRTG Network Monitor (ASHLNPC032)] AIWIZuidBkpRtr (Uniqa WAN) (012) ADSL (SNMP Traffic) Up (Downtime: 3 h 7 m 44 s) (OK)
1/13/2015 9:20:33 AM FAILED Stn:1 To:itsupport Frm:PRTG File:tmp9243.863 Msg:[PRTG Network Monitor (ASHLNPC032)] AIWIZuidBkpRtr (Uniqa WAN) (006) UNIQA (SNMP Traffic) Up (Downtime: 3 h 7 m 44 s) (OK)
1/13/2015 9:20:33 AM FAILED Stn:1 To:itsupport Frm:PRTG File:tmp9244.865 Msg:[PRTG Network Monitor (ASHLNPC032)] AIWIZuidBkpRtr (Uniqa WAN) (005) ADSL (SNMP Traffic) Up (Downtime: 3 h 7 m 44 s) (OK)
1/13/2015 9:21:57 AM Unable to synchronize time with scheduler. Using local time.
1/13/2015 9:21:59 AM Module Stopped
1/13/2015 9:29:51 AM Module Started
1/13/2015 9:29:53 AM Time synchronized with scheduler
1/13/2015 9:43:59 AM ========================================


Back to top
View user's profile
OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US

PostPosted: Tue Jan 13, 2015 9:04 am    Post subject: Reply with quote

It appears that PageGate is not being allowed to access the COM port that the cellular modem is using. This is typically caused by another software package occasionally grabbing that port



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
martin



Joined: 13 Jan 2015
Posts: 2

PostPosted: Tue Jan 13, 2015 9:26 am    Post subject: Reply with quote

Thanks for the information, i will look into that right away.


Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin