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Error Sending Packet

 
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zemdem



Joined: 23 Oct 2013
Posts: 4
Location: UK

PostPosted: Fri Jun 27, 2014 5:18 am    Post subject: Error Sending Packet Reply with quote

Hi,

we have been using pagegate now for approx. a year and we have not had any issues, until this morning.

A critical UPS went down in the data centre, and the alert from solarwinds was submitted to pagegate ascii fine. We use a Huawei E3131 USB Modem for sending texts out.

There are groups of users setup, and the global group for this alert was chosen which is 18 people. this has worked with no problems in the past.

This morning it sent to the first 3 people on the group list, then each msg after that stated ' error sending packet'.

The global log states 'PGDial1Failed'.

I need to get to the bottom of why these failed to ensure we don't have this issue when another critical piece of equipment fails on the network.


Cheers

Zem


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Jun 27, 2014 8:23 am    Post subject: Reply with quote

Zem,

If you would, please email the c:\PageGateData\Logs\*.log files from your PageGate server to support at notepage dot com.



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