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Error 3134 in PageGate 7

 
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kent



Joined: 07 Sep 2005
Posts: 42

PostPosted: Wed Jun 25, 2014 9:57 am    Post subject: Error 3134 in PageGate 7 Reply with quote

I recently purchased the PG7 upgrade. I installed PG7 and used my PG5 data to upgrade on a test system. Everything seems to be working fine except the failure notification. I followed the instructions and created the failurenotifylist.txt and failure.mtp files. However, if I send an SMTP message with a bad recipient (which I know my users will do), PGmail stops/restarts and no failure message is sent. Nothing is put in the BadMSG folder either. I have tried several times with a bad userID and get the same results.

I am using PageGate version 7.0.0

From SMTPin.log:
6/25/2014 10:32:07 AM < RCPT To:<baduser333@pagertest.mydomain.com>
6/25/2014 10:32:07 AM > 250 Recipient <baduser333@pagertest.mydomain.com> Accepted
6/25/2014 10:32:07 AM < DATA
6/25/2014 10:32:07 AM > 354 Ready For Message - End With <CRLF>.<CRLF>
6/25/2014 10:32:07 AM < ...
6/25/2014 10:32:07 AM Message Accepted for baduser333
6/25/2014 10:32:07 AM > 250 Message Accepted
6/25/2014 10:32:07 AM < QUIT
6/25/2014 10:32:07 AM > 221 PageGate SMTP Server Disconnected
6/25/2014 10:32:07 AM < SMTP Connection Disconnected

-----------------
From PGGMAIL.log
6/25/2014 10:32:13 AM Program Halted. Database error: 3134 Syntax error in INSERT INTO statement. in Procedure: check_for_messages
6/25/2014 10:32:13 AM Module Stopped
6/25/2014 10:32:16 AM Module Started (v7.0.0)
6/25/2014 10:32:18 AM Time synchronized with scheduler

--------------------
From PageGate.log
6/25/2014 10:32:14 AM Asking PGGMail service to start
6/25/2014 10:32:19 AM PGGMail start detected


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Wed Jun 25, 2014 10:25 am    Post subject: Reply with quote

If you would, please email a copy of the pggmail.log file to support at notepage dot com so we can take a look at a few things.



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kent



Joined: 07 Sep 2005
Posts: 42

PostPosted: Fri Jun 27, 2014 6:30 am    Post subject: Reply with quote

Did you get my log file? I sent it Wednesday but have not heard back.


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PostPosted: Fri Jun 27, 2014 8:21 am    Post subject: Reply with quote

Unfortunately, no, we never received it.



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kent



Joined: 07 Sep 2005
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PostPosted: Fri Jun 27, 2014 8:48 am    Post subject: Reply with quote

Ok, I have just sent it again.


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PostPosted: Fri Jun 27, 2014 8:52 am    Post subject: Reply with quote

We have received it this time, thank you.



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PostPosted: Fri Jun 27, 2014 9:05 am    Post subject: Reply with quote

Ah, I didn't realize that the Development Team had been in direct contact with you by email. If you would, please email a copy of the c:\PageGateData\Database\pagegate.mdb to support at notepage dot com and post here when you've sent it so we can confirm receipt.



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kent



Joined: 07 Sep 2005
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PostPosted: Fri Jun 27, 2014 11:32 am    Post subject: Reply with quote

I have emailed the DB.


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PostPosted: Fri Jun 27, 2014 11:48 am    Post subject: Reply with quote

We have received it, thank you for sending it.



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