NotePage, Inc. Forum Index

SNPP Service Fails to start

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support
View previous topic :: View next topic  
Author Message
JS



Joined: 21 Apr 2014
Posts: 4

PostPosted: Mon Apr 21, 2014 12:26 pm    Post subject: SNPP Service Fails to start Reply with quote

I'm running Pagegate version 4.0. and recently the SNPP service has stopped and fails to re-start. I'm running as administrator, and I've tried starting the service from the cmd line as well as from windows. Each time I start the service it will run for about 5 seconds and then stop.


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Apr 21, 2014 12:34 pm    Post subject: Reply with quote

What are the contents of your snpp.ini file?



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
JS



Joined: 21 Apr 2014
Posts: 4

PostPosted: Mon Apr 21, 2014 12:40 pm    Post subject: Reply with quote

My snpp.ini file hasn't changed in 4 years. It's pointing to an internal IP on port 444

Server section is the only currently used section
[server]
192.168.1.3

; The standard SNPP port is 444
Port=444

; Match the MaxMsgLength to the max length the paging terminal will accept
MaxMsgLength=240

; The output folder should match PageGate's GetAscii folder
OutputFolder=C:\ASCII\

; the log folder should match PageGate's log folder
LogFolder=C:\ASCII\

; the size the log file will be trimmed down to nightly
MaxLogLength=100000

; the detailed log option provides more session information in the snpp log file
; 1 = True, 0 = False
DetailedLog=1

; don't notify the sender of a bad PIN number (helps cut down on spam)
; 1 = True, 0 = False
SilentRejections=0

; hard-code the sender field for all accepted messages
Sender=

; extract the sender from the beginning of the message (colon divides the sender
; from the message). Works well if sender is using NotePager Pro.
; 1 = True, 0 = False
ExtractSender=0


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Apr 21, 2014 1:27 pm    Post subject: Reply with quote

If you would, please open the c:\ASCII\SNPP.log file and post the contents.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
JS



Joined: 21 Apr 2014
Posts: 4

PostPosted: Mon Apr 21, 2014 1:50 pm    Post subject: Reply with quote

4/21/2014 2:37:17 PM SNPP Server settings read from C:\Program Files\PageGate\SNPP.ini
4/21/2014 2:37:17 PM Port = 444
4/21/2014 2:37:17 PM MaxMsgLength = 240
4/21/2014 2:37:17 PM Output Folder = C:\ASCII\
4/21/2014 2:37:17 PM Log Folder = C:\ASCII\
4/21/2014 2:37:17 PM MaxLogLength = 100000
4/21/2014 2:37:17 PM Detailed Logging = True
4/21/2014 2:37:17 PM Silent Rejections = False
4/21/2014 2:39:03 PM <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
4/21/2014 2:39:03 PM < New SNPP Connection Requested
4/21/2014 2:39:03 PM > 220 PageGate SNPP Server Ready
4/21/2014 2:39:03 PM < PAGE 7837524
4/21/2014 2:39:03 PM > 250 Pager ID 7837524 Accepted
4/21/2014 2:39:03 PM < MESS test 243
4/21/2014 2:39:03 PM > 250 Message Text Accepted
4/21/2014 2:39:03 PM < SEND
4/21/2014 2:39:03 PM > 250 Message Accepted
4/21/2014 2:39:03 PM Message Accepted: 7837524 : test 243
4/21/2014 2:39:03 PM < QUIT
4/21/2014 2:39:03 PM > 221 PageGate SNPP Server Disconnected
4/21/2014 2:39:03 PM < SNPP Connection Disconnected
4/21/2014 2:39:37 PM <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
4/21/2014 2:39:37 PM < New SNPP Connection Requested
4/21/2014 2:39:37 PM > 220 PageGate SNPP Server Ready
4/21/2014 2:39:37 PM < PAGE 7837524
4/21/2014 2:39:37 PM > 250 Pager ID 7837524 Accepted
4/21/2014 2:39:37 PM < MESS test 239
4/21/2014 2:39:37 PM > 250 Message Text Accepted
4/21/2014 2:39:37 PM < SEND
4/21/2014 2:39:37 PM > 250 Message Accepted
4/21/2014 2:39:37 PM Message Accepted: 7837524 : test 239
4/21/2014 2:39:38 PM < SNPP Connection Disconnected
4/21/2014 2:42:05 PM SNPP Server settings read from C:\Program Files\PageGate\SNPP.ini
4/21/2014 2:42:05 PM Port = 444
4/21/2014 2:42:05 PM MaxMsgLength = 240
4/21/2014 2:42:05 PM Output Folder = C:\ASCII\
4/21/2014 2:42:05 PM Log Folder = C:\ASCII\
4/21/2014 2:42:05 PM MaxLogLength = 100000
4/21/2014 2:42:05 PM Detailed Logging = True
4/21/2014 2:42:05 PM Silent Rejections = False


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Apr 21, 2014 2:14 pm    Post subject: Reply with quote

Just to verify, what directory are you running the snppserver.exe from?



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
JS



Joined: 21 Apr 2014
Posts: 4

PostPosted: Mon Apr 21, 2014 2:48 pm    Post subject: Reply with quote

C:\Program Files\PageGate\

Actually, it just started working again. I turned off "Get Serial" and SNPP started working again.


Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin