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jeremyd
Joined: 03 Dec 2013
Posts: 5
Location: Melbourne
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 Posted: Tue Dec 03, 2013 5:32 pm Post subject: pagegate and solarwinds npm |
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hi guys, I am currently evaluating the pagegate intergration with solarwinds advanced alert manager,
when I test fire an alert I get the following in the pg monitor log file
the structure of the .asc file that solarwinds creates look like the following
jeremy_drossinis
OMXIT
test alert
in the pagegate server log I get
message rejected, Recipient: from: . Source C:\pagegate\bad\temp19705.122,
when I go the the above file, the file is blank.
I get the same result when I drop a normal text file in the monitoring directory of page gate
the server is running windows server 2008 r2 x64
thanks for your help in advance
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Dec 04, 2013 8:20 am Post subject: |
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What directory do you have set as the Polling Directory for the GetAscii module?
Also, do you have a recipient in PageGate named jeremy_drossinis ? |
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jeremyd
Joined: 03 Dec 2013
Posts: 5
Location: Melbourne
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| Posted: Wed Dec 04, 2013 4:31 pm Post subject: pagegate and solarwinds npm |
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pagegate is polling C:\pagegate\
there is a recipient called jeremy_drossinis
it looks like that it can not read the .asc file.
because when it moves the file to C:\pagegate\bad
the file is completely empty
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Dec 04, 2013 4:32 pm Post subject: |
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| That's a bit odd. Just to verify, do you have anything in the Interfaces - GetAscii - Advanced Polling - Files table? |
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jeremyd
Joined: 03 Dec 2013
Posts: 5
Location: Melbourne
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| Posted: Wed Dec 04, 2013 4:36 pm Post subject: |
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| currently I do not,
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Dec 04, 2013 4:40 pm Post subject: |
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| That's really odd. If you would, please email a copy of the file you're processing (or an example of it) to support at notepage dot com so we can take a look at it. Also, if you would, please email the logs from the c:\PageGateData\Logs\ folder. |
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