SNPP Service Fails to start

[JS]

I'm running Pagegate version 4.0. and recently the SNPP service has stopped and fails to re-start. I'm running as administrator, and I've tried starting the service from the cmd line as well as from windows. Each time I start the service it will run for about 5 seconds and then stop.

[Tech Support]

What are the contents of your snpp.ini file?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[JS]

My snpp.ini file hasn't changed in 4 years. It's pointing to an internal IP on port 444

Server section is the only currently used section
[server]
192.168.1.3

; The standard SNPP port is 444
Port=444

; Match the MaxMsgLength to the max length the paging terminal will accept
MaxMsgLength=240

; The output folder should match PageGate's GetAscii folder
OutputFolder=C:\ASCII\

; the log folder should match PageGate's log folder
LogFolder=C:\ASCII\

; the size the log file will be trimmed down to nightly
MaxLogLength=100000

; the detailed log option provides more session information in the snpp log file
; 1 = True, 0 = False
DetailedLog=1

; don't notify the sender of a bad PIN number (helps cut down on spam)
; 1 = True, 0 = False
SilentRejections=0

; hard-code the sender field for all accepted messages
Sender=

; extract the sender from the beginning of the message (colon divides the sender
; from the message). Works well if sender is using NotePager Pro.
; 1 = True, 0 = False
ExtractSender=0

[Tech Support]

If you would, please open the c:\ASCII\SNPP.log file and post the contents.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[JS]

4/21/2014 2:37:17 PM SNPP Server settings read from C:\Program Files\PageGate\SNPP.ini
4/21/2014 2:37:17 PM Port = 444
4/21/2014 2:37:17 PM MaxMsgLength = 240
4/21/2014 2:37:17 PM Output Folder = C:\ASCII\
4/21/2014 2:37:17 PM Log Folder = C:\ASCII\
4/21/2014 2:37:17 PM MaxLogLength = 100000
4/21/2014 2:37:17 PM Detailed Logging = True
4/21/2014 2:37:17 PM Silent Rejections = False
4/21/2014 2:39:03 PM <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
4/21/2014 2:39:03 PM < New SNPP Connection Requested
4/21/2014 2:39:03 PM > 220 PageGate SNPP Server Ready
4/21/2014 2:39:03 PM < PAGE 7837524
4/21/2014 2:39:03 PM > 250 Pager ID 7837524 Accepted
4/21/2014 2:39:03 PM < MESS test 243
4/21/2014 2:39:03 PM > 250 Message Text Accepted
4/21/2014 2:39:03 PM < SEND
4/21/2014 2:39:03 PM > 250 Message Accepted
4/21/2014 2:39:03 PM Message Accepted: 7837524 : test 243
4/21/2014 2:39:03 PM < QUIT
4/21/2014 2:39:03 PM > 221 PageGate SNPP Server Disconnected
4/21/2014 2:39:03 PM < SNPP Connection Disconnected
4/21/2014 2:39:37 PM <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
4/21/2014 2:39:37 PM < New SNPP Connection Requested
4/21/2014 2:39:37 PM > 220 PageGate SNPP Server Ready
4/21/2014 2:39:37 PM < PAGE 7837524
4/21/2014 2:39:37 PM > 250 Pager ID 7837524 Accepted
4/21/2014 2:39:37 PM < MESS test 239
4/21/2014 2:39:37 PM > 250 Message Text Accepted
4/21/2014 2:39:37 PM < SEND
4/21/2014 2:39:37 PM > 250 Message Accepted
4/21/2014 2:39:37 PM Message Accepted: 7837524 : test 239
4/21/2014 2:39:38 PM < SNPP Connection Disconnected
4/21/2014 2:42:05 PM SNPP Server settings read from C:\Program Files\PageGate\SNPP.ini
4/21/2014 2:42:05 PM Port = 444
4/21/2014 2:42:05 PM MaxMsgLength = 240
4/21/2014 2:42:05 PM Output Folder = C:\ASCII\
4/21/2014 2:42:05 PM Log Folder = C:\ASCII\
4/21/2014 2:42:05 PM MaxLogLength = 100000
4/21/2014 2:42:05 PM Detailed Logging = True
4/21/2014 2:42:05 PM Silent Rejections = False

[Tech Support]

Just to verify, what directory are you running the snppserver.exe from?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[JS]

C:\Program Files\PageGate\

Actually, it just started working again. I turned off "Get Serial" and SNPP started working again.