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Immrec



Joined: 27 Jul 2012
Posts: 30
Location: Australia

PostPosted: Sun Mar 17, 2013 11:45 pm    Post subject: Adhoc Recipient Reports Reply with quote

Hi,

I've added about 100+ adhoc recipients in the Adhoc section under GetMail, then added the same Recipients as Type Adhoc under Recipients, after a lot of help from Support & Aaron, in the hope that when I run our monthly reports, all the Adhoc recipients are shown on the report as the Recipients Name, not "adhoc+phonenumber".

Unfortunately this hasn't worked, is there something I've missed or is it just the way it is?

Barry


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Mon Mar 18, 2013 9:31 am    Post subject: Reply with quote

I am confused (I know, surprise, surprise, right? :-) )

PageGate is sending messages to the recipient name that is set up as AD-HOC. The report should show "recipient name" followed by destination address

I just tried it on a couple of my systems and do not see the issue you're referring to - I tried both SUMMARY and DETAIL views



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Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
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Immrec



Joined: 27 Jul 2012
Posts: 30
Location: Australia

PostPosted: Mon Mar 18, 2013 11:42 pm    Post subject: Reply with quote

Hi Aaron,

Hopefully I can explain it without confusing you more.

We use a program called nCall (www.nsolve.com) to manage all inbound calls. Clients can be configured to receive an email and/or sms from nCall. Several clients are configured for email for "Normal" priority calls and then SMS for "High" priority calls.

In this situation, we can't have their mobile number setup in the email field otherwise they will receive an SMS for every message we take for them. The nCall Mobile phone field is numeric only.

Scenario 1: As a Client, I only want to receive SMS for ALL messages taken. nCall is configured with my email address as barry@sms-Server. Pagegate has a recipient called Barry with my mobile number. All messages are "emailed" to me. report indicates messages sent to "Barry".

Scenario 2: I want to receive all messages via email, but urgent messages as an SMS. nCall has my email address set to barry@ISP.com.au and my mobile number as 046697xxxx. When an "Urgent" message is taken, operator selects "High Priority" and ncall sends the message to 046697xxxx@sms-server.

The second scenario is where I'm having the issue with the reports not recognising that the message was sent to Barry and not to Adhoc 046697xxxx, even though I have created a Recipient "Barry" of type Adhoc (includes Adhoc entry under GetMail setup).

Clear as mud????

Barry


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Tue Mar 19, 2013 10:07 am    Post subject: Reply with quote

What you're describing is the way the program is supposed to function. Any ad-hoc traffic that's processed through GetMail, regardless of which specific ad-hoc recipient it's passed through, is going to have that prefix attached to it in the database. So, when you run a report in the program, it shows you the database output, hence the adhoc prefix.



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Immrec



Joined: 27 Jul 2012
Posts: 30
Location: Australia

PostPosted: Tue Mar 19, 2013 4:02 pm    Post subject: Reply with quote

bugga, all that entry for zip. Don't suppose there's anyway around this?


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