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jessedaugherty



Joined: 20 Jan 2013
Posts: 3
Location: Findlay, OH

PostPosted: Sun Jan 20, 2013 8:41 am    Post subject: NotePager Pro error Reply with quote

Hello,

I had an employee who was having an issue with his NPP and tried to fix it without success. I logged the employee off and attempted to use NPP under my log in (administrator) and I received the following message;

"Fatal database error: 3204 Database already exists. in Procedure: CreateNewDatabase Program Halted"

Any help would be greatly appreciated.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Sun Jan 20, 2013 9:33 am    Post subject: Reply with quote

Is NPP already running on that machine under a different user?



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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jessedaugherty



Joined: 20 Jan 2013
Posts: 3
Location: Findlay, OH

PostPosted: Sun Jan 20, 2013 10:16 am    Post subject: Reply with quote

No. Each user signs in & out and when a user signs out, all programs end. I also did a computer shut down and re-start and still having the issue. Checked the Task Manager and there are no services or processes running, that I can see, that would deal with NPP.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Sun Jan 20, 2013 10:50 am    Post subject: Reply with quote

It might be easier to de-install NPP - reboot the machine (cold shut down and startup), log in as the ADMINISTRATOR and re-install



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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jessedaugherty



Joined: 20 Jan 2013
Posts: 3
Location: Findlay, OH

PostPosted: Sun Jan 20, 2013 12:21 pm    Post subject: Reply with quote

I can do that, but will I loose my information? We have quite an extensive list stored in NPP and would take me weeks to re-do this.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Jan 21, 2013 9:04 am    Post subject: Reply with quote

You shouldn't lose any of your information but just in case the unexpected happens, you can make a backup of the npp.mdb in the program directory. That is the database for the program and contains all of your carriers, recipients, groups, etc.



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