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cyberdog
Joined: 05 Dec 2012
Posts: 6
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 Posted: Wed Dec 05, 2012 1:42 pm Post subject: Strange 777xxxx caller id on text message |
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| We are using pagegate polling with asc file. For some reason, our normal caller id with area code 813 is not showing up on cell phones now. Now it is a random number always starting with 777. What could cause this?
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Dec 05, 2012 1:44 pm Post subject: |
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| How are you sending your messages? Is it with a cellular modem or via one of the standard internet or dialing based protocols? |
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millerjor
Joined: 14 Sep 2010
Posts: 3
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| Posted: Wed Dec 05, 2012 2:42 pm Post subject: |
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We also started seeing this while sending SMS via TAP protocol to Verizon (1-866-823-0501).
The "source" is a 12 digit number also beginning with 777. Based on the incrementing nature of the number over multiple messages, I'd say its some globally unique identifier.
Based on our SMS logs, it started sometime between DEC04 1400 EST and DEC05 1105 EST. I imagine something probably changed on the provider end last night.
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cyberdog
Joined: 05 Dec 2012
Posts: 6
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| Posted: Wed Dec 05, 2012 2:51 pm Post subject: |
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| It is via a modem using TAP protocol. So far with Verizon. Not sure about other providers yet.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Dec 05, 2012 3:06 pm Post subject: |
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| Ah, that's a message tracking ID number prepended by the carrier, there isn't anything you can directly do in PageGate because PageGate isn't passing that information, it's being added by the carrier after the terminal receives the message. |
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cyberdog
Joined: 05 Dec 2012
Posts: 6
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| Posted: Wed Dec 05, 2012 4:37 pm Post subject: |
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| OK, thanks. Will wait to see if it gets fixed.
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PHauck
Joined: 19 Apr 2010
Posts: 10
Location: Clermont County, OH
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| Posted: Tue Dec 18, 2012 2:26 pm Post subject: |
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| The 777 starts after implementing the Verizon Enterprise Gateway. You can go back to the SMTP and it will revert to the cell number.
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cyberdog
Joined: 05 Dec 2012
Posts: 6
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| Posted: Tue Dec 18, 2012 3:20 pm Post subject: |
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I am not sure I understand your reply. We had always been using TAP protocol via a modem with no issues until recently. Someone in my company contacted our Verizon rep and they have not heard of any issues yet. I would like to use wctp or snpp protocol for the carrier but they do not have one.
Thanks
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Dec 18, 2012 3:24 pm Post subject: |
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| Verizon does have an SNPP and WCTP host available if you're a member of their EMAG system. To register with their EMAG, you'll need to go here: https://enterprisemessaging.vzw.com |
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PHauck
Joined: 19 Apr 2010
Posts: 10
Location: Clermont County, OH
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| Posted: Tue Dec 18, 2012 3:26 pm Post subject: |
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| Check at https://enterprisemessaging.vzw.com/ We are public safety and use this as a security measure. I thought I could only get SMTP as well until they offered to set us up in EMAG. I couldn't get WCTP to work but I am working with SNPP now.
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jandafields
Joined: 21 Oct 2008
Posts: 79
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| Posted: Tue Dec 18, 2012 4:10 pm Post subject: |
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This has started happening to me as well.
I am using Verizon TAP, so this has nothing to do with Enterprise Paging.
It is frusterating... because now my text messages all have a different "caller id number" so they don't get grouped together like they used to when they always arrived using my own phone number.
Does anyone know WHY Verizon made this change???
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cyberdog
Joined: 05 Dec 2012
Posts: 6
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| Posted: Tue Dec 18, 2012 4:29 pm Post subject: |
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| Thanks for the info. We will look into that solution.
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candy001
Joined: 08 Jan 2013
Posts: 2
Location: Texas
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| Posted: Tue Jan 08, 2013 12:23 pm Post subject: Verizon strange "777" source id |
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| Has anyone had any luck w/ the "777" source id from Verizon and get the modem number to show back up as the source id? This issue started back on Dec. 5th and has not gone away.
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jandafields
Joined: 21 Oct 2008
Posts: 79
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| Posted: Tue Jan 08, 2013 12:41 pm Post subject: |
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I talked to Verizon. They said the 777 nuumber will always be used from now on. There is no way to go back to the way it was before.
Also, they said that the free TAP service would be discontinued sometime in 2013.
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cyberdog
Joined: 05 Dec 2012
Posts: 6
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| Posted: Thu Jan 10, 2013 10:36 am Post subject: |
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We found out that the Enterprise Verizon solution has a very expensive fee per month to use the newer protocols such as wctp. What are our other options to send a text message to Verizon phones? We are not using pagers. I heard that you can use cellular modems to send text. I guess cellular modem is just another name for wireless modems. I do not understand how we can use PageGate to send message via wireless modems. What protocol can we use. The PageGate server is on a network already connected to the internet.
thanks
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