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NOTEPAGER pro not working with us cell smtp

 
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Firefighter21



Joined: 24 Oct 2012
Posts: 5
Location: MD

PostPosted: Wed Oct 24, 2012 6:36 pm    Post subject: NOTEPAGER pro not working with us cell smtp Reply with quote

IM in charge of the pageing system at the LUKE fire company and none on the pages we sent out are getting to the phones. here is what im getting.... received 554 error please help as this is how we get our calls out to our firefighters


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Joined: 23 Apr 2004
Posts: 265

PostPosted: Wed Oct 24, 2012 7:53 pm    Post subject: Re: NOTEPAGER pro not working with us cell smtp Reply with quote

Is NotePager Pro sending messages out using SMTP? Direct delivery or relay through your local email server? In NPP's menu bar, select: Carriers - Edit, and double click on a carrier to view the settings.

You may also want to search this forum for: 554



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Firefighter21



Joined: 24 Oct 2012
Posts: 5
Location: MD

PostPosted: Wed Oct 24, 2012 8:25 pm    Post subject: Reply with quote

its setup as smtp, and im using direct as we dont have a local email server. it was working fine up untill today now all the us cellular msg fail and the att ones say they sent but the firefighters are telling me they didnt get the pages. now the epagers send and the ones that have them sent to their personal email address work, just having trouble with att and us cellular.


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Firefighter21



Joined: 24 Oct 2012
Posts: 5
Location: MD

PostPosted: Wed Oct 24, 2012 8:34 pm    Post subject: Reply with quote

here is some of the log >>>>>

10/24/2012 3:28:18 PM Trying host: a.mx.uscc.net
10/24/2012 3:28:18 PM Connected to: a.mx.uscc.net
10/24/2012 3:28:18 PM Received:554 a.mx.uscc.net^^
10/24/2012 3:28:18 PM Trying host: b.mx.uscc.net
10/24/2012 3:28:19 PM Connected to: b.mx.uscc.net
10/24/2012 3:28:19 PM Received:554 b.mx.uscc.net^^
10/24/2012 3:28:19 PM Message not accepted
10/24/2012 3:28:19 PM Failed Attempt


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Joined: 23 Apr 2004
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PostPosted: Wed Oct 24, 2012 9:05 pm    Post subject: Reply with quote

Could be us cellular and att are no longer accepting direct DNS connection requests from your network.

The mx record for your IP address may be blocked.

Also, try checking "Send Subject" on a us cellular recipient and att recipient.



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PostPosted: Wed Oct 24, 2012 9:17 pm    Post subject: Reply with quote

I hope this helps. If you search this forum for: 554, others and NP Tech Support have posted about this.



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Firefighter21



Joined: 24 Oct 2012
Posts: 5
Location: MD

PostPosted: Wed Oct 24, 2012 9:53 pm    Post subject: Reply with quote

is there anyway to fix this ? do we contact us cell ? att ? our small communitys lives depend on the fire dept.


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Firefighter21



Joined: 24 Oct 2012
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Location: MD

PostPosted: Wed Oct 24, 2012 9:54 pm    Post subject: Reply with quote

it worked great up till today, we reg our updated copy of notepager pro and it quit


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Oct 25, 2012 7:41 am    Post subject: Reply with quote

The log you posted indicates what the problem is:

10/24/2012 3:28:18 PM Trying host: a.mx.uscc.net
10/24/2012 3:28:18 PM Connected to: a.mx.uscc.net
10/24/2012 3:28:18 PM Received:554 a.mx.uscc.net^^
10/24/2012 3:28:18 PM Trying host: b.mx.uscc.net
10/24/2012 3:28:19 PM Connected to: b.mx.uscc.net
10/24/2012 3:28:19 PM Received:554 b.mx.uscc.net^^
10/24/2012 3:28:19 PM Message not accepted
10/24/2012 3:28:19 PM Failed Attempt

The important bits are here:
10/24/2012 3:28:18 PM Received:554 a.mx.uscc.net^^

and here:
10/24/2012 3:28:19 PM Received:554 b.mx.uscc.net^^

Those are called 554 rejection notices. Through no fault of your own or anyone on your network and irrespective of the timing, your Internet Service Provider's MTA record has been downgraded from good standing to poor standing. This means that most of the major carriers will no longer accept direct connection requests from anyone on your ISP's IP range, hence the 554 rejection notice. There are two ways around this:

1) Contact your Internet Service Provider's Tech Support and ask them to do a telnet test to a.mx.uscc.net or smtp-bb.vtext.com on port 25. Then explain that the 421 or 554 rejection responses they receive indicate that their MTA record is in poor standing. They may be able to do something about that.

2) If they can't or won't do anything about their MTA record, you're going to have to relay your traffic through their authenticated SMTP host. To do that, you're going to need the answer to these questions:

a) What SMTP Server can you use?

b) Does that server require authentication?

c) If so, what specific authentication credentials should you use?

Once you get that information, let us know and we'll go from there.



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