SMTP 535 Authentication Failed

[jriffle]

Greeting,

We are trying to configure a third party paging interface to Pagegate V5.0 and are revieving a "535 Authentication failed" error when we try to send a test message to the Pagegate Server.

The Pagegate Server is running V5.0 on a Windows XP SP3 machine. We have successfully connected this interface to other servers using these credentials but cannot get this connection to authenticate. Below is a sample of the log file with the error codes (some information has been sanitized, and replaced with generic info):

09/10/2012 12:05:33.69 ==> About to SetMessageToProcess mblnCheckingForMessage : False CurrentSMTPStatus :2 index:1
09/10/2012 12:05:33.69 ==> Going to do a tcp connection to nws server application01 Index:1
09/10/2012 12:05:33.69 ==> Message was received and processing on tcp number 1
09/10/2012 12:05:33.69 ==> Connect Index:1
09/10/2012 12:05:33.80 ==> Message received from STMP server : 220 metro911.org PageGate ESMTP Server Ready
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> Sending Hello Message to STMP server : Index:1EHLO <domain-name>

09/10/2012 12:05:33.80 ==> Message received from STMP server : 250-<domain-name> welcomes <domain-name> (123.456.789.101)
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> Sending Authentication to STMP server : Index:1auth login

09/10/2012 12:05:33.80 ==> Message received from STMP server : 250-AUTH LOGIN PLAIN
250 HELP
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> Sending Login to STMP server : Index:(login info)
09/10/2012 12:05:33.80 ==> Message received from STMP server : 334 VXNlcm5hbWU6
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> Sending password to STMP server : Index:(password info)

09/10/2012 12:05:33.80 ==> Message received from STMP server : 334 UGFzc3dvcmQ6
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> Sending Message to STMP server : Index:1MAIL FROM: <email-address>

09/10/2012 12:05:33.80 ==> Message received from STMP server : 535 Authentication failed
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> We received a critical error from SMTP Server: 535 Authentication failed
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> No longer doing this- Closed to SMTP Index -CloseTheConnection-:1
09/10/2012 12:05:34.00 ==> Message received from STMP server : 250 Sender <email-address> Accepted
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:34.00 ==> Sending Message to STMP server : Index:1RCPT TO: <user's pagegate recipient name>

09/10/2012 12:05:34.00 ==> Message received from STMP server : 530 Authentication required to relay
221 PageGate SMTP Server Disconnected
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:34.00 ==> We received a critical error from SMTP Server: 530 Authentication required to relay
221 PageGate SMTP Server Disconnected
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:34.00 ==> No longer doing this- Closed to SMTP Index -CloseTheConnection-:1
09/10/2012 12:05:34.00 ==> Closed to SMTP -sckSMTPconnection_Close- Index:1
09/10/2012 12:05:34.00 ==> Closing the socket Index:1
09/10/2012 12:05:34.00 ==> Inside of CheckforMessage1

Any advice would be appreciated. And additional information can be gathered as needed.

Thank you for your help,

--Jason

[Tech Support]

Jason,

We received your email and have replied. To also reply to your forum post, if you would, please email me the log files from the c:\PageGateData\Logs\ directory. We would like to have a look at the command and response sequences in the SMTP delivery sequence in the logs.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[jriffle]

Tech Support was able to get this resolved for us. The problem was that we did not format the recipient field in our third party interface correctly. For the SMTP relay to send messages to a pagegate recipient (which then went out as a page, and SMS/Email) we had to use the following format: <pagegate recipient's mailbox name>@<domain name>

In our case the mailboxes looked like this:

lastname_firstname@domain.com

Once that was configured properly in our interface the user authenticated correctly and the message was delivered to their pager!

Thank you all for assistance!

--J