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handrews
Joined: 08 Jun 2012
Posts: 2
Location: Samaritan Health Services
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 Posted: Fri Jun 08, 2012 4:35 pm Post subject: App Server Reboot each time DB drops |
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Any time the database server has a 1-2 second drop in service the Application loses the connection and does not check back to confirm the connection has been reset. We then have to reboot the application server for the application to continue functioning.
1. Is there a way to resolve this?
2. If not can you define the specific services we would need to restart instead of the entire server?
3. Are there processes we can monitor specifically on the application so our monitoring tools could automatically restart the services you define in question 2.
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Sun Jun 10, 2012 9:11 pm Post subject: Re: App Server Reboot each time DB drops |
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| handrews wrote: |
Any time the database server has a 1-2 second drop in service the Application loses the connection and does not check back to confirm the connection has been reset. We then have to reboot the application server for the application to continue functioning.
1. Is there a way to resolve this? |
What version are you using?
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| 2. If not can you define the specific services we would need to restart instead of the entire server? |
Just the PageGate Service. It will issue the restart command to the sub-services
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| 3. Are there processes we can monitor specifically on the application so our monitoring tools could automatically restart the services you define in question 2. |
The PageGate service itself should be all you would need to monitor on the PageGate server. |
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Mon Jun 11, 2012 8:53 am Post subject: |
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To add to support's comments - are you running in APPLICATION mode or SERVICE mode? You SHOULD be running in SERVICE mode_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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handrews
Joined: 08 Jun 2012
Posts: 2
Location: Samaritan Health Services
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| Posted: Mon Jun 11, 2012 2:30 pm Post subject: |
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| OzCom wrote: |
| To add to support's comments - are you running in APPLICATION mode or SERVICE mode? You SHOULD be running in SERVICE mode |
We are running in Service Mode. There are multiple PageGate Services, which one should be restarted? What is the name of the service?
Second, when PageGate is down are specific errors in the error log?
How can we find out which DNS servers is PageGate pointing to in the configuration file?
Thank you
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Mon Jun 11, 2012 2:35 pm Post subject: |
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| handrews wrote: |
| We are running in Service Mode. There are multiple PageGate Services, which one should be restarted? What is the name of the service? |
Just the service named PageGate. As I mentioned in the previous post, all other PageGate related services are sub-services under the main PageGate service.
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| Second, when PageGate is down are specific errors in the error log? |
It depends on why the server stopped to begin with. There are a variety of things that could shut the service down, some of which would be recorded in the Windows Event Viewer log, some of which would be recorded in our own logging. If there was a specific error, though, you would find it in the c:\pagegatedata\logs\pagegate.log
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| How can we find out which DNS servers is PageGate pointing to in the configuration file? |
What configuration file? If you're just wanting to determine the DNS Servers PageGate has been configured to use, open the PageGate Admin and go to the Connectors - Global - SMTP section. |
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