Pages going really slow

[juddisjudd]

In the last week or so (maybe longer) we have noticed that pages are going REALLY slow. I don't see any resource contention going on. We re running Pagegate on a Windows 2003 R2 sever with 3.5GB or RAM. There is plenty of RAM. It seems that almost every part of the process is really slow. Below is a log showing the delays when trying to page a group that has a total of 10 pagers on it. It takes a number of seconds between each scheduled page.


8:32:39 AM PGSched Message scheduled. Recipient: USER from: Test Page
3/16/12 8:32:49 AM PGSched Message scheduled. Recipient: USER from: Test Page
3/16/12 8:32:53 AM PGSched Message scheduled. Recipient: USER from: Test Page
3/16/12 8:32:55 AM PGSched Message scheduled. Recipient: USER _onpage from: Test Page
3/16/12 8:33:00 AM PGSched Message scheduled. Recipient: USER from: Test Page
3/16/12 8:33:02 AM PGSched Message scheduled. Recipient: USER from: Test Page
3/16/12 8:33:07 AM PGSched Message scheduled. Recipient: USER from: Test Page
3/16/12 8:33:09 AM PGSched Message scheduled. Recipient: USER_onpage from: Test Page
3/16/12 8:33:13 AM PGSched Message scheduled. Recipient: USER from: Test Page
3/16/12 8:33:16 AM PGSched Message scheduled. Recipient: USER from: Test Page
3/16/12 8:33:44 AM PGDial1 SUCCESSFUL Stn:0 To:USER Frm:Test Page Msg:This is a group test page
3/16/12 8:34:05 AM PGDial1 SUCCESSFUL Stn:0 To:USER Frm:Test Page Msg:This is a group test page
3/16/12 8:34:26 AM PGDial1 SUCCESSFUL Stn:0 To:USER Frm:Test Page Msg:This is a group test page
3/16/12 8:34:47 AM PGDial1 SUCCESSFUL Stn:0 To:USER Frm:Test Page Msg:This is a group test page
3/16/12 8:35:08 AM PGDial1 SUCCESSFUL Stn:0 To:USER Frm:Test Page Msg:This is a group test page
3/16/12 8:35:29 AM PGDial1 SUCCESSFUL Stn:0 To:jblack Frm:Test Page Msg:This is a group test page


Here is the log for sending out a page using SMTP. You can see that


8:43:46 AM ========================================
3/16/12 8:43:49 AM Start connection to carrier: SMTP
3/16/12 8:43:49 AM Sending via SMTP
3/16/12 8:43:51 AM ----------------------------------------
3/16/12 8:43:51 AM Working on message to:USER_onpage from: USER@company.com
3/16/12 8:43:53 AM Formatting message
3/16/12 8:43:53 AM Message contained in single packet
3/16/12 8:43:56 AM Looking up mailserver for onpage.com
3/16/12 8:43:56 AM Trying host: mail.onpage.com
3/16/12 8:43:58 AM Connected to: mail.onpage.com
3/16/12 8:43:58 AM Received:220 ontech-vmmail02.ad.onpage.com Microsoft ESMTP MAIL Service ready at Fri, 16 Mar 2012 08:43:58 -0400<13><10>
3/16/12 8:44:01 AM Sent:Ehlo gmcr.com<13><10>
3/16/12 8:44:01 AM Received:250-ontech-vmmail02.ad.onpage.com Hello [64.30.54.153]<13><10>
3/16/12 8:44:03 AM Received:250-SIZE<13><10>
3/16/12 8:44:03 AM Received:250-PIPELINING<13><10>
3/16/12 8:44:06 AM Received:250-DSN<13><10>
3/16/12 8:44:06 AM Received:250-ENHANCEDSTATUSCODES<13><10>
3/16/12 8:44:08 AM Received:250-STARTTLS<13><10>
3/16/12 8:44:08 AM Received:250-X-ANONYMOUSTLS<13><10>
3/16/12 8:44:11 AM Received:250-AUTH NTLM<13><10>
3/16/12 8:44:11 AM Received:250-X-EXPS GSSAPI NTLM<13><10>
3/16/12 8:44:13 AM Received:250-8BITMIME<13><10>
3/16/12 8:44:13 AM Received:250-BINARYMIME<13><10>
3/16/12 8:44:16 AM Received:250-CHUNKING<13><10>
3/16/12 8:44:16 AM Received:250-XEXCH50<13><10>
3/16/12 8:44:18 AM Received:250-XRDST<13><10>
3/16/12 8:44:18 AM Received:250 XSHADOW<13><10>
3/16/12 8:44:21 AM Sent:Mail From:<USER@COMPANY.com><13><10>
3/16/12 8:44:21 AM Received:250 2.1.0 Sender OK<13><10>
3/16/12 8:44:23 AM Sent:Rcpt To:<USER@onpage.com><13><10>
3/16/12 8:44:23 AM Received:250 2.1.5 Recipient OK<13><10>
3/16/12 8:44:26 AM Sent:Data<13><10>
3/16/12 8:44:26 AM Received:354 Start mail input; end with <CRLF>.<CRLF><13><10>
3/16/12 8:44:28 AM Sending message
3/16/12 8:44:28 AM Sent:Message-ID: <1603120844300@gmcr.com><13><10>
3/16/12 8:44:30 AM Sent:Date: 16 Mar 12 12:44:00 UT<13><10>
3/16/12 8:44:30 AM Sent:To: <USER@onpage.com><13><10>
3/16/12 8:44:32 AM Sent:From: <user@gmcr.com><13><10>
3/16/12 8:44:32 AM Sent:Subject: Text Message<13><10>
3/16/12 8:44:35 AM Sent:<13><10>
3/16/12 8:44:35 AM Sent:USER@COMPANY.com:test
3/16/12 8:44:37 AM Sent:<13><10>.<13><10>
3/16/12 8:44:37 AM Received:250 2.6.0 <1603120844300@COMPANY.com> [InternalId=1322990] Queued mail for delivery<13><10>
3/16/12 8:44:39 AM Message sent
3/16/12 8:44:39 AM Closing connection
3/16/12 8:44:42 AM Sent:Quit<13><10>
3/16/12 8:44:42 AM Disconnected
3/16/12 8:44:44 AM SUCCESSFUL Stn:0 To:USER_onpage Frm:USER@COMPANY.com Msg:test


The problem is happening when there are many pages backed up. At times we need to send many pages and in the past we were able to send them quickly but it slowed down. I tried to upgrade to the latest version 5.0.95 but that hasn't helped. Does anyone have any ideas?


Thanks,

Michael

[Tech Support]

Michael,

This may sound like a random question but, from the PageGate Server itself, open the PageGate Admin then go to the Logging - Settings section. Do you have anything in the PG Monitor Host 1 - 3 slots?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[juddisjudd]

Nothing in Host1-3

The other settings are

log to disk (checked)
Logging level (debug)
archive logs (unchecked)
Max log length (100000)
Use PG Monitor (checked)
PG monitor port 10101
pg monitor host0 (127.0.0.1)

[Tech Support]

Just to test, if you would, uncheck "Use PG Monitor" and send a test. Then check the log by going to Connectors - Connector 1 - Log and see if the message delivery time was significantly decreased and let us know.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[juddisjudd]

That did it!

Thanks,

Michael

[Tech Support]

Michael,

Okay, that means that something on the local system is blocking or filtering port 10101. Basically, when PageGate logs, it transmits the information to its own IP address on port 10101. When something gets in the middle of that process, it causes the logging to slow down appreciably, which causes every process that is logged appreciably.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[juddisjudd]

Will check. Thank you very much for the quick responses.