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jt23
Joined: 27 Feb 2012
Posts: 46
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 Posted: Wed Feb 29, 2012 2:56 pm Post subject: |
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| its red but it is enabled.
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Tech Support
Joined: 25 Aug 2003
Posts: 4355
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| Posted: Wed Feb 29, 2012 2:57 pm Post subject: |
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| Verify that it's checked under the "Run on this server" section in the Program - Settings section of the Admin. If it is, under the Interfaces, Right Click on GetAscii and tell it to start, then see if it goes green in the monitor and picks up the files. |
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jt23
Joined: 27 Feb 2012
Posts: 46
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| Posted: Wed Feb 29, 2012 4:01 pm Post subject: |
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| ok it i got it green now but still not picking up messages.
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Tech Support
Joined: 25 Aug 2003
Posts: 4355
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| Posted: Wed Feb 29, 2012 4:02 pm Post subject: |
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| Please email an example file to support at notepage dot com |
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jt23
Joined: 27 Feb 2012
Posts: 46
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| Posted: Fri Sep 21, 2012 2:38 pm Post subject: I am not needing this setup on a Solarwinds NPM server |
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| Same setup with the Multitech modem but with NPM rather than WhatsUp. any differences?
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Tech Support
Joined: 25 Aug 2003
Posts: 4355
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| Posted: Fri Sep 21, 2012 2:40 pm Post subject: |
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| there are differences in the configuration of the program, yes. Also, there may be some differences based on the operating system you're using. So, what OS are you using and are PageGate and NPM going to be installed on the same system or different systems? |
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jt23
Joined: 27 Feb 2012
Posts: 46
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| Posted: Fri Sep 21, 2012 2:43 pm Post subject: running server 2008 |
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| We are running NPM on a win server 2008 r2 standard that is a vm. due to this I think we have to put our gsm modem on a different box just like we did with WhatsUp so pagegate will be on a different box. It is on a win 7 enterprise edition box
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Tech Support
Joined: 25 Aug 2003
Posts: 4355
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| Posted: Fri Sep 21, 2012 2:55 pm Post subject: |
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| As long as PageGate has direct COM port access to the device, that should be okay... but if PageGate doesn't have direct access to the modem, that's nto really going to work. So, if you can share the device with the PG Virtual Machine, that should work. |
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jt23
Joined: 27 Feb 2012
Posts: 46
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| Posted: Fri Sep 21, 2012 2:56 pm Post subject: |
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| pagegate is actually on a physical win 7 machine
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Tech Support
Joined: 25 Aug 2003
Posts: 4355
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| Posted: Fri Sep 21, 2012 3:03 pm Post subject: |
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Oh, I misunderstood what you posted. In that case, just make sure that the cellular modem is connected to the PC that PageGate is installed on so that id does have direct COM port access to the device.
As for the integration with NPM, the integration should be almost identical as far as the GetAscii configuration is concerned. |
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jt23
Joined: 27 Feb 2012
Posts: 46
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| Posted: Fri Sep 21, 2012 4:09 pm Post subject: |
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| ok this stupid multitech gsm modem is killing me. i cannot connect to it through serial. any ideas? their support is worthless
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Fri Sep 21, 2012 5:14 pm Post subject: |
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1) WHICH model MultiTech Device is it?
2) Is it RS-232 or USB (and, if RS-232, are you trying to use a Serial-USB adaptor)?
3) Which version PageGate (and which build)?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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jt23
Joined: 27 Feb 2012
Posts: 46
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| Posted: Mon Sep 24, 2012 8:53 am Post subject: |
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model is mtcba-g-u-f4 which is the usb model
version of pagegate is 5.0.95
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Mon Sep 24, 2012 9:44 am Post subject: |
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What COM port did Windows install the modem on? Can you interact with the modem via AT commands using HyperTerminal or PuTTY? If yes, do you have the connector pointed at the correct COM port at a baud rate of 115,200?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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jt23
Joined: 27 Feb 2012
Posts: 46
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| Posted: Mon Sep 24, 2012 9:48 am Post subject: |
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| yes i now have communications with the modem through putty and can send messages manually from it. having issues again getting pagegate to see it though.
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