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stornari
Joined: 08 Nov 2011
Posts: 6
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 Posted: Thu Nov 10, 2011 4:35 pm Post subject: Multitech ZBA9234-USB Modem on 2008 Server R2 |
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tried a couple different different drivers on our Solarwinds Server.
We are using Pagegate and when I send a test message Connector Attempts to reset modem
Sent:AT<CR> 3 times adn eventually fails. I suspect the driver, but have been unable to locate a good one.
Need technical assistance.
Solarwinds intergration project with PageGate:
Server 2008 R2 (no Sp1)
reinstalled, different drivers, bounce the box a few times..same thing?
Please advise
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Thu Nov 10, 2011 4:53 pm Post subject: |
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First thing to try is to verify the COM port and modem are working correctly.
Try doing this:
The first step is to download this simple Terminal program:
http://www.notepage.net/support/vbterm.zip
After you have it downloaded:
1) Unzip the vbterm.zip file to a directory of your chosing and run the setup.exe file that is unzipped.
2) Once the program is installed, open it.
3) In VBTerm, go to CommPort -> Properties.
4) In the properties, set the port to whatever port your modem uses. The rest of the settings here really don't matter.
5) Go to CommPort and click on Open.
If the doet goes green, type the following and hit enter:
AT
You should get an 'OK' response back. If not then there is a COM port or modem problem. If you do get a response, verify that PageGate's connector is setup to use that same COM port that worked in VBTerm. |
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stornari
Joined: 08 Nov 2011
Posts: 6
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| Posted: Thu Nov 10, 2011 7:44 pm Post subject: |
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| Dot turns green - but I'm unable to send any commands. Cannot enter any text..
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Thu Nov 10, 2011 9:27 pm Post subject: |
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Try with PuTTY ( www.PuTTY.org )
ESPECIALLY if the COM port is higher thatn 16_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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stornari
Joined: 08 Nov 2011
Posts: 6
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| Posted: Fri Nov 11, 2011 11:00 am Post subject: |
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used com3 and 4 -
get nothing with putty...
this is a brand new modem.
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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stornari
Joined: 08 Nov 2011
Posts: 6
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| Posted: Fri Nov 11, 2011 11:12 am Post subject: |
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64 bit driver won't load at all..
I'm using the zipped up windows drivers, which loaded a Win7 32bit driver.
the server 2008 64bit driver fails.. I even tried to force it in..
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Fri Nov 11, 2011 11:13 am Post subject: |
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Are you logged into that system as THE ADMINISTRATOR? (Not a user with administrative rights, but, the built in Windows System Administrator)
Once you get to the point where PuTTY can interface with the COM port and pass commands, then PageGate will have no problems.
You MAY want to open a support ticket with MultiTech as well
https://support.multitech.com/support/login.html_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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stornari
Joined: 08 Nov 2011
Posts: 6
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| Posted: Fri Nov 11, 2011 11:18 am Post subject: |
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| Ill give it a try...
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stornari
Joined: 08 Nov 2011
Posts: 6
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| Posted: Fri Nov 11, 2011 11:26 am Post subject: |
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| were going to apply sp1 (server 2008 R2 sp1)
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