JenniferCloutier
Joined: 25 Oct 2011
Posts: 2
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 Posted: Tue Oct 25, 2011 2:51 pm Post subject: failed attempt |
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I purchased 5 licenses of notepager pro to go on 5 computers on my workplace network. i installed one license on my office computer and it works fine. i installed two other licenses and neither of them work. i set everything up with the same configuration, carriers, recipients etc... i also made sure that the user had proper permissions. though when i try to send any message via smtp or snpp i get the following message on the connection monitor:
10/18/2011 1:48:13 PM Dialer Started
10/18/2011 1:59:17 PM ====================================
10/18/2011 1:59:17 PM Start connection to carrier: email
10/18/2011 1:59:17 PM Sending via SMTP
10/18/2011 1:59:17 PM ------------------------------------------------
10/18/2011 1:59:17 PM Working on message to: BPD Cloutier, Jennifer - 1 from: Berlin PD
10/18/2011 1:59:17 PM Formatting message
10/18/2011 1:59:17 PM Message contained in single packet
10/18/2011 1:59:17 PM Trying host: mail.berlinpolice.org
10/18/2011 1:59:18 PM Connected to: mail.berlinpolice.org
10/18/2011 1:59:18 PM Received:
10/18/2011 1:59:18 PM Received:
10/18/2011 1:59:18 PM Received:
10/18/2011 1:59:18 PM Received:
10/18/2011 1:59:18 PM Received:
10/18/2011 1:59:18 PM Received:
10/18/2011 1:59:18 PM Received:
10/18/2011 1:59:18 PM Received:
10/18/2011 1:59:19 PM Received:
10/18/2011 1:59:19 PM Received:
10/18/2011 1:59:19 PM Received:
10/18/2011 1:59:50 PM No Response
10/18/2011 1:59:50 PM Message not accepted
10/18/2011 1:59:50 PM Failed Attempt To:BPD Cloutier, Jennifer - 1 Frm:Berlin PD Msg:test
10/18/2011 2:00:09 PM ====================================
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Tue Oct 25, 2011 3:12 pm Post subject: |
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Hmm... well, based on the log, the problem could be one of a few things. It could be a program error, which is the most likely, or it could be a database issue. The most efficient way to solve both problems would be to do the following:
1) Using the Windows explorer, browse to the c:\program files\notepager pro\ directory.
2) In that directory, you should see a NPP.mdb file. If you have system set NOT to show you the extentions to file types, you'll see a file that is named NPP and the icon of the file will be a small, yellow key.
2a) If you want to view the extentions to files, which I highly recommend, you'll want to go to Tools -> Folder Options.
2b) In the Folder Options, go under the View Tab.
2c) UNCHECK "Hide extensions for known file types" and click on OK.
3) Make a copy of this file somewhere on your computer, preferrably to your My Documents folder or the root c:\
4) After you've made a copy of the database, uninstall NotePager Pro.
5) During the installation, it will prompt you if you want to remove all files, tell it yes.
6) Reboot the computer.
7) Once the computer comes back up, you'll want to visit our website: http://www.notepage.net
8) Click on the Download button under the NotePager Pro section.
9) After the file has been downloaded, run it.
10) This will take you through the installation for the latest version of NotePager Pro, including any patches we've released since you originally installed the program.
11) After you install the latest version of NotePager Pro, run the program once. Skip or cancel all of the wizards it prompt you to, then close the program.
12) After you've closed the program, go back to your Windows Explorer.
13) Find the copy of the NPP.mdb file that you made, whether you put it in your root c:\ or My Documents folder.
14) Copy this file directly into the c:\program files\notepager pro\ directory. It will ask you if you want to overwrite the file, say yes.
15) Once you do that, run NotePager Pro again. Everything should be restored and fully functional. |
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