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debwasiel
Joined: 30 Jan 2007
Posts: 35
Location: Palos Hospital, Palos Heights, IL
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 Posted: Tue Oct 04, 2011 12:48 pm Post subject: Group Paging |
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Does anyone know if there is a limit to recipients that can be in a group for group paging? We have recently created groups and can no longer use them and don't know why. We are still on version 4.0 and trying to upgrade to version 5 but the differences with the look of logging in and display groups are big for us and we have to test the new version first.
Thanks
Deb
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Tue Oct 04, 2011 12:55 pm Post subject: |
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Deb,
There aren't any limitations that I know of. When you say that you have created groups but can't use them, can you be a little more specific as to what you're seeing? |
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debwasiel
Joined: 30 Jan 2007
Posts: 35
Location: Palos Hospital, Palos Heights, IL
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| Posted: Tue Oct 04, 2011 1:02 pm Post subject: |
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Someone on a pc with the client sends a group page and the pages just don't go through. When you page a person individually, the pages go through fine.
What I did was add a group called all Physical_Therapy_Deptment and added groups called All_PT_Aides, all_Pt_asst_pch, all_occ_therapists_pch, all_pts_med_surg, all_pts_ortho, all_pts_pch and All_speech_therapists_pch. Within that group I added the individual recipients so they would have a choice to print the entire group OR the individual person. When paging the groups, the pages come back bad and never send the page. I have reinstalled the clients still no help
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Tue Oct 04, 2011 2:09 pm Post subject: |
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| Can you email us the log files from the c:\program files\pagegate\ directory to support at notepage dot com? Specifically, any of the pgdialX.log files (pgdial1.log, pgdial2.log, etc) |
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debwasiel
Joined: 30 Jan 2007
Posts: 35
Location: Palos Hospital, Palos Heights, IL
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| Posted: Tue Oct 04, 2011 2:09 pm Post subject: |
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| Where do I find the log files?
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debwasiel
Joined: 30 Jan 2007
Posts: 35
Location: Palos Hospital, Palos Heights, IL
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| Posted: Tue Oct 04, 2011 2:10 pm Post subject: |
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| Is this from each of the client workstations or server?
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Tue Oct 04, 2011 2:23 pm Post subject: |
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| The log files can be found in the c:\program files\pagegate\ directory on the server. |
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Wed Oct 05, 2011 7:21 am Post subject: |
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You mentioned differences in logging in between v4 and v5 - what differences? While there are some major structural changes in the underlying code, the user experience has not changed._________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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