Can't send text or email to AT&T phone

[Rick in KC]

Tried everything. Have a competing pager program that can send email/text to this AT&T phone. Carrier settings: Carrier: RR Protocol: SMTP Max char: 240 Local domain: kc.rr.com checked "Deliver through local email server" Relay server: smtp-server.kc.rr.com. I have tried every other combination possibility and option I can think of. Also will not work with carrier set to email (I can easily text this phone with an email from Outlook). Perhaps I have entered something wrong, it's not clear in help file, can you be specific on entering my SMTP info? Carrier AT&T TAP 18009094602 showed successful a couple times after several busy signals and handshake failures but text does not arrive at phone ever. (Using WinXP pro if it matters)
I'd prefer using email / SMTP protocol but here's the TAP dialer log if we can get anything at all to work (but AT&T's TAP server sure seems squirrely):

10/5/2011 1:58:23 PM ====================================
10/5/2011 1:58:23 PM Start connection to carrier: ATT
10/5/2011 1:58:23 PM Connect using TAP protocol
10/5/2011 1:58:23 PM Setting communication parameters
10/5/2011 1:58:23 PM Sent:AT<CR><LF>
10/5/2011 1:58:24 PM Attempting to reset modem
10/5/2011 1:58:26 PM Sent:AT<CR>
10/5/2011 1:58:26 PM Received:<CR><LF>OK<CR><LF>
10/5/2011 1:58:27 PM modem reset
10/5/2011 1:58:27 PM Attempting to send carrier init string
10/5/2011 1:58:27 PM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
10/5/2011 1:58:27 PM Received:<CR><LF>OK<CR><LF>
10/5/2011 1:58:28 PM Carrier init string sent
10/5/2011 1:58:28 PM Dialing carrier
10/5/2011 1:58:28 PM Sent:ATDT18009094602<CR>
10/5/2011 1:58:36 PM Waiting for connection
10/5/2011 1:58:57 PM Received:<CR><LF>CONNECT 1200<CR><LF>
10/5/2011 1:58:57 PM Connected to carrier
10/5/2011 1:58:57 PM Waiting for protocol initialization
10/5/2011 1:59:02 PM Sent:<CR>
10/5/2011 1:59:05 PM Sent:<CR>
10/5/2011 1:59:09 PM Sent:<CR>
10/5/2011 1:59:15 PM Sent:<CR>
10/5/2011 1:59:21 PM Attempting to hang up modem
10/5/2011 1:59:24 PM Sent:AT<CR>
10/5/2011 1:59:25 PM Received:<CR><LF>OK<CR><LF>
10/5/2011 1:59:25 PM modem hung up
10/5/2011 1:59:31 PM ====================================
10/5/2011 1:59:31 PM Start connection to carrier: ATT
10/5/2011 1:59:31 PM Connect using TAP protocol
10/5/2011 1:59:31 PM Setting communication parameters
10/5/2011 1:59:31 PM Sent:AT<CR><LF>
10/5/2011 1:59:32 PM Attempting to reset modem
10/5/2011 1:59:34 PM Sent:AT<CR>
10/5/2011 1:59:34 PM Received:<CR><LF>OK<CR><LF>
10/5/2011 1:59:35 PM modem reset
10/5/2011 1:59:35 PM Attempting to send carrier init string
10/5/2011 1:59:35 PM Sent:AT&FQ0V1X4&D2N0+MS=V22,0<CR>
10/5/2011 1:59:35 PM Received:<CR><LF>OK<CR><LF>
10/5/2011 1:59:36 PM Carrier init string sent
10/5/2011 1:59:36 PM Dialing carrier
10/5/2011 1:59:36 PM Sent:ATDT18009094602<CR>
10/5/2011 1:59:44 PM Waiting for connection
10/5/2011 1:59:59 PM Received:<CR><LF>CONNECT 1200<CR><LF>
10/5/2011 1:59:59 PM Connected to carrier
10/5/2011 1:59:59 PM Waiting for protocol initialization
10/5/2011 2:00:03 PM Sent:<CR>
10/5/2011 2:00:05 PM Received:ID=
10/5/2011 2:00:05 PM TAP protocol detected
10/5/2011 2:00:05 PM Sent:<ESC>PG1<CR>
10/5/2011 2:00:06 PM Received:110 1.7<CR>Thank you for calling<CR><ACK><CR><ESC>[p<CR>
10/5/2011 2:00:07 PM Received:110 1.7<CR>Thank you for calling<CR><ACK><CR><ESC>[p<CR>
10/5/2011 2:00:07 PM Automatic TAP mode accepted
10/5/2011 2:00:07 PM ------------------------------------------------
10/5/2011 2:00:07 PM Working on message to: GF text new phone from:
10/5/2011 2:00:07 PM Formatting message
10/5/2011 2:00:07 PM Message contained in single block
10/5/2011 2:00:07 PM Sending block
10/5/2011 2:00:07 PM Sent:<STX>8167148105<CR>test at 13:59 AT&T TAP<CR><ETX>83=<CR>
10/5/2011 2:00:08 PM Received:211 Page Accepted 133030<CR><ACK><CR>
10/5/2011 2:00:08 PM Block sent successfully
10/5/2011 2:00:08 PM SUCCESSFUL To:GF text new phone Msg:test at 13:59 AT&T TAP
10/5/2011 2:00:09 PM Sent:<EOT><CR>
10/5/2011 2:00:09 PM Attempting to hang up modem
10/5/2011 2:00:12 PM Sent:AT<CR>
10/5/2011 2:00:13 PM Received:<CR><LF>OK<CR><LF>
10/5/2011 2:00:13 PM modem hung up

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Rick in KC

[Tech Support]

What make and model of modem are you using? It's having trouble handshaking with with the AT&T TAP system... but that may be due to the fact that AT&T is having an issue with their TAP system and have for about a week now.

As for the SMTP setup, do you know if that mail server (smtp-server.kc.rr.com) requires authentication?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[Rick in KC]

Didn't require authentication to work over email/SMTP with same server with the other paging program (Alpha....) so no. Modem is Conexant D850 56k v9x DFVc. I'm still unsure if I have things entered correctly in email and/or SMTP protocol setups.

_________________
Rick in KC

[Tech Support]

Try this:

1) Go to Carriers - Edit.

2) Highlight your AT&T carrier, left click on Edit.

3) Set the protocol to: SMTP

4) Set the local domain to: kc.rr.com

5) Move the dot down to "deliver through local mail server" and enter: smtp-server.kc.rr.com

6) Click on Apply.

7) Go to Recipients - Edit.

8) Edit your AT&T recipients.

9) Make sure that they have 10digitcel@txt.att.net (ex;7320123888@txt.att.net) in their Email to field.

10) Finally, go to Tools - Settings - General.

11) The Sender's Name must be the prefix to a valid kc.rr.com email address. So, if you have an address called whatever@kc.rr.com, the Sender's name in Notepager Pro should be whatever.

12) Apply that change and give it a try.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[Rick in KC]

Success!! Thanks very much. I believe RR was rejecting due to no user name. Thanks again.

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Rick in KC