USRobotics Courier 3453C

[bc8]

I am using NotePager Pro with a USRobotics Courier 3453C. When I try to connect to a service via the TAP protocol I get the following:

06/09/2011 15:20:27 ====================================
06/09/2011 15:20:27 Start connection to carrier: Aris
06/09/2011 15:20:27 Connect using TAP protocol
06/09/2011 15:20:27 Setting communication parameters
06/09/2011 15:20:27 Sent:AT<CR><LF>
06/09/2011 15:20:28 Attempting to reset modem
06/09/2011 15:20:30 Sent:AT<CR>
06/09/2011 15:20:31 Received:<CR><LF>OK<CR><LF>
06/09/2011 15:20:31 modem reset
06/09/2011 15:20:31 Attempting to send carrier init string
06/09/2011 15:20:32 Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
06/09/2011 15:20:32 Received:<CR><LF>OK<CR><LF>
06/09/2011 15:20:33 Carrier init string sent
06/09/2011 15:20:33 Dialing carrier
06/09/2011 15:20:33 Sent:ATDT0111111111<CR>
06/09/2011 15:20:41 Waiting for connection
06/09/2011 15:20:49 Received:<CR><LF>CONNECT 1200<CR><LF>
06/09/2011 15:20:49 Connected to carrier
06/09/2011 15:20:49 Waiting for protocol initialization
06/09/2011 15:20:53 Sent:<CR>
06/09/2011 15:20:56 Received:?????
06/09/2011 15:20:56 Sent:<CR>
06/09/2011 15:21:01 Received:?????
06/09/2011 15:21:01 Sent:<CR>
06/09/2011 15:21:06 Received:?????
06/09/2011 15:21:06 Sent:<CR>
06/09/2011 15:21:12 Received:?????
06/09/2011 15:21:12 Attempting to hang up modem
06/09/2011 15:21:15 Sent:AT<CR>
06/09/2011 15:21:15 Received:<CR><LF>OK<CR><LF>
06/09/2011 15:21:15 modem hung up
06/09/2011 15:21:16 Carrier retry limit reached. Marking pending messages as bad
06/09/2011 15:21:16 FAILED To:111111 Msg:test

Why am I getting ????? in the Received?

[Tech Support]

Usually, that means that there's a communication mismatch between the communication parameters you're trying to use versus the communication parameters the receiving terminal is trying to use.

What baud rate, parity, data bits and stop bits do you currently have configured?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[bc8]

1200,7,E,1

[Tech Support]

Okay, I'm not familiar with the Aris carrier. Do you know what communication parameters the receiving terminal is looking for? If not, well, we know that 1200,e,7,1 isn't working. Try 300 baud or 9600 baud. Also be sure to reset the init string to (auto) each time you change one of the communication parameters.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[bc8]

I am able to connect using my laptop and NotePage. The settings on my laptop are the exact same as the settings on my desktop. I have tried all the different connection strings in NotePage!

[Tech Support]

Ah... now, here's where we get to the strange and interesting voodoo that is working with modems. I'm going to hazard a guess that the make and model of modem in your laptop is completely different. that means it's using a different chipset with different AT command support. It also means that whatever modem the terminal has likes the way the laptop modem is formatting things but doesn't like the way the US Robotics modem is handling things.

If the US Robotics modem is an external modem, you could connect it to the laptop and tell NPP to use it and the same thing would happen. The receiving terminal just won't handshake with that particular modem. I've seen it happen before and, unfortunately, there's not really anything you or I can do about it.

As a long shot, you might try updating the driver of the US Robotics modem to whatever the latest driver available from their website is. Sometimes, especially if you're using Windows Vista or 7, the operating system will grab an older version of the driver for the modem. Updating the driver might put in additional AT command support that will allow the modem to format the handshaking sequence to the receiving terminal's specifications... but, like I said, it's a long shot.

_________________
Tech Support
support@notepage.com
http://www.notepage.net