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Problem sending sms trough notepager Pro v3.0

 
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pedro caetano



Joined: 30 Aug 2011
Posts: 5

PostPosted: Tue Aug 30, 2011 7:15 am    Post subject: Problem sending sms trough notepager Pro v3.0 Reply with quote

Hello,

I'm experiencing a problem using this software.

The application fails sending sms that contain some characters.
The same sms can be sent trough a regular phone, it is safe to assume all the characters are valid.
Take the following as an example:
Code:
DiskSpace of C:\ is 26.% available 25.0 G

After removing the backslash, the sms is sent successfully.

Thanks in advance,

Pedro Caetano


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PostPosted: Tue Aug 30, 2011 8:10 am    Post subject: Reply with quote

Just based on what you're saying, I would assume that some of your cel phone providers doesn't handle certain characters well. Avoid using the backslash.



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pedro caetano



Joined: 30 Aug 2011
Posts: 5

PostPosted: Tue Aug 30, 2011 8:37 am    Post subject: Reply with quote

Sorry but this is a bug on your app.
If i send the sms from the same provider on a cellphone i have no issues. It's clearly a parsing error.

And please don't advise me on not using a backslash, this sounds like you're denying the issue... I guess this isn't the level of desired support from a paid application.

Pedro


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PostPosted: Tue Aug 30, 2011 8:39 am    Post subject: Reply with quote

Is this happening with all carriers in the program or just some? For example, can you send a message with a \ to Alltel and Sprint but not Verizon or T-Mobile?

Also, if you would, browse in to the c:\program files\notepager pro\ folder and go in to the properties of the npp.exe file. Once there, go under the Version tab and let us know what File Version of the program you're using.



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pedro caetano



Joined: 30 Aug 2011
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PostPosted: Tue Aug 30, 2011 8:48 am    Post subject: Reply with quote

Thanks for the prompt reply.

I cannot tell for US carriers, as I am in Europe.
Delivery fails to every carrier present in Portugal when sent trough the application, if the same message is sent trough a regular phone with the exact same characters it is delivered successfully.

Notepager pro version 3.0, file version 3.0.0.9
If needed i can provide you with the registration info Notepage sent me.


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PostPosted: Tue Aug 30, 2011 8:50 am    Post subject: Reply with quote

Hmm... this isn't really a problem I'm familiar with. Just so I can see exactly what's happening, please email the c:\program files\notepager pro\npp.log file to support at notepage dot com and give me the date/time of a message that didn't come through properly so I can cross reference the protocol negotiation for that message.



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pedro caetano



Joined: 30 Aug 2011
Posts: 5

PostPosted: Tue Aug 30, 2011 8:57 am    Post subject: Reply with quote

Here is one failed sending attempt:
Code:
8/30/2011 11:54:58 AM  Working on message to: Pedro Caetano from: SolarWinds
8/30/2011 11:54:58 AM  Formatting message
8/30/2011 11:54:58 AM  Message contained in a single packet
8/30/2011 11:54:58 AM  Sending packet
8/30/2011 11:55:00 AM  Sent:AT+CMGS="933333333"<CR>
8/30/2011 11:55:00 AM  Received:<CR><LF>>
8/30/2011 11:55:02 AM  Sent:SolarWinds:DiskSpace of C:\ is 16.0% available 114.7 G @ SVCASR2OCSP01.ds.impresa.pt<SUB>
8/30/2011 11:55:32 AM  Received:<CR><LF><CR><LF>+CMS ERROR: 305<CR><LF>
8/30/2011 11:55:32 AM  Error sending packet
8/30/2011 11:55:32 AM  Message retry limit reached
8/30/2011 11:55:32 AM  FAILED To:Pedro Caetano Frm:SolarWinds Msg:DiskSpace of C:\ is 16.0% available 114.7 G @ SVCASR2OCSP01.dummydomain.xx


Error code 305


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PostPosted: Tue Aug 30, 2011 10:27 am    Post subject: Reply with quote

If you would, try this:

1) Go to Carriers - Edit.

2) Highlight the Carrier you have configured, click on Edit.

3) In the Init String, take out what's in there and type in: AT+CMGF=1

4) Click on Apply.

Give that a try and let us know what happens.



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pedro caetano



Joined: 30 Aug 2011
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PostPosted: Tue Aug 30, 2011 10:51 am    Post subject: Reply with quote

Hi, after changing the carrier init string to what you specified i still cannot send any sms.


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PostPosted: Tue Aug 30, 2011 10:52 am    Post subject: Reply with quote

Can you post or email the log with the new init string?

Also, what make and model of Cellular Modem are you using and is it GSM or CDMA?



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peterlyttle



Joined: 04 Apr 2012
Posts: 27
Location: UK

PostPosted: Wed Apr 11, 2012 4:45 am    Post subject: Reply with quote

I've had the exact same problem here with Disk Space alerts.

I tried creating a SQL Variable in Solarwinds based on this SQL -

SELECT REPLACE ((SELECT VolumeDescription FROM dbo.Volumes WHERE NodeID=348 AND VolumeID=1288),'\','')

But you cant nest Solarwinds Variables inside a SQL Variable like -

SELECT REPLACE ((${VolumeDescription}),'\','')

Did you manage to get a fix for this?


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peterlyttle



Joined: 04 Apr 2012
Posts: 27
Location: UK

PostPosted: Wed Apr 11, 2012 4:54 am    Post subject: Reply with quote

Update I found a work around -

Use - ${SQL:Select Substring ('${Caption}',1,2) AS Caption}

http://thwack.solarwinds.com/message/112853#112853


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odallal



Joined: 03 Sep 2012
Posts: 1

PostPosted: Mon Sep 03, 2012 3:56 am    Post subject: Reply with quote

Hi,

I have the same problem with sending SMS messages that include the '\' character. Any fix for this issue ?

Regards,


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