Pagegate connector has stopped working

[csteiger01]

In Server 2008 we are getting the following error:

Pagegate connector has stopped working

A problem caused the program to stop working correctly
Please close the program

The application logs showed an error 1000 Category ID (100)
Faulting application name: PGDial1.exe version 5.0.0.6
Faulting module name: Ntdll.dll
Application Path: C:\program Files (X86)\Pagegate\PGdial1.exe
Module Path: C:\Windows\syswow64\ntdll.dll


Restarting pagegate clears the problem but it keeps occurring

[Tech Support]

Updating to the latest build of the program will stop this from happening.

1) Make a backup of the pagegate.mdb file (typically located in c:\pagegatedata\database\). This is the single most important thing you can do before you update.

2) Stop PageGate. Make sure that none of the services or programs are running. Make ABSOLUTELY SURE that nothing in regards to PageGate is running.

3) Browse into the PageGate program directory (typically c:\program files\pagegate)

4) Move or delete ALL of the .exe files from this directory.

5) Download the latest installation file for PageGate from our website: http://www.notepage.net (click on the download option under the PageGate section in the center of the page)

6) Run the pgsetup.exe file you downloaded in step 5.

7) The ONLY option you want to run is the "Install PageGate Server" option.

8) Unless you need to change the installation directory, you can click on Next until the installation finishes.

9) Reboot the system.

_________________
Tech Support
support@notepage.com
http://www.notepage.net