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tandrle



Joined: 31 Jul 2011
Posts: 12

PostPosted: Sun Jul 31, 2011 9:58 pm    Post subject: supported modems Reply with quote

We are looking to use the notpager pro applicaiton to send pages out to our fire deparment pagers. Please advise me what modems are supported by the application so I can procure one. We are running windows 7.

thanks

Tadd


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Mon Aug 01, 2011 7:14 am    Post subject: Reply with quote

Just about any modem will work with the program. However, many have trouble talking to the modems at some paging carriers. The modem that seems to work best with the carrier's modes is the US Robotics Sportster external modem.



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tandrle



Joined: 31 Jul 2011
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PostPosted: Mon Aug 01, 2011 7:34 am    Post subject: voice vs no voice ? Reply with quote

I thought there was an issue with the modem having voice capabilities? is that resolved? it is hard to find on with out these days. Please list specific in-expensive models it can be internal or external


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PostPosted: Mon Aug 01, 2011 7:45 am    Post subject: Reply with quote

This is your best bet:

http://www.usr.com/products/modem/modem-product.asp?sku=USR5686E



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OzCom



Joined: 22 Oct 2003
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Location: US

PostPosted: Mon Aug 01, 2011 8:30 am    Post subject: Reply with quote

The only time we require a "voice capable" modem is when you use the OPTIONAL getDTMF with PageGate.

getDTMF allows PageGate to ANSWER an incoming call and send messages based on the DTMF sequence heard. I use this frequently when we need to give trext messaging capabilities to voicemail notification



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
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Creators of AutoPage Spillman CAD interface for PageGate
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tandrle



Joined: 31 Jul 2011
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PostPosted: Mon Aug 01, 2011 12:36 pm    Post subject: USR5686E - is $100 Reply with quote

I was looking for something a little less expensive.. it can be an interal as well


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OzCom



Joined: 22 Oct 2003
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Location: US

PostPosted: Mon Aug 01, 2011 12:46 pm    Post subject: Reply with quote

What is the paging company that privides service to the F D pagers? Almost all of the paging companies offer WCTP or SNPP access. This is MUCH faster than TAP over a modem. Nottepager Pro and PageGate have the ab ility to use these protocols



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate


Last edited by OzCom on Mon Aug 01, 2011 12:54 pm; edited 1 time in total
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tandrle



Joined: 31 Jul 2011
Posts: 12

PostPosted: Mon Aug 01, 2011 12:51 pm    Post subject: Help me understand how that works? Reply with quote

Is that sent over ethernet? I am not familiar with the paging functionality on the other end - I just know we can dial to a number provided and send a page. We do not have access to the back end infrastructure.


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OzCom



Joined: 22 Oct 2003
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Location: US

PostPosted: Mon Aug 01, 2011 12:55 pm    Post subject: Reply with quote

Yes - SNPP and WCTP are both internet protocols. ALL of the Public Safety agencies I install PageGate for use them for pagers and use their modems as an automatic TAP backup in the event the internet connection is down



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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tandrle



Joined: 31 Jul 2011
Posts: 12

PostPosted: Mon Aug 01, 2011 12:59 pm    Post subject: How would I connect with them? Reply with quote

What do I need to do or know to connect with that functionality? VS having to buy a modem and dial a number?


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OzCom



Joined: 22 Oct 2003
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Location: US

PostPosted: Mon Aug 01, 2011 1:02 pm    Post subject: Reply with quote

IF you are using Notepager Pro or PageGate - all you need to know is the paging carrier's host information.

A very detailed list can be found here:

SNPP: http://www.notepage.net/snpp.htm

WCTP: http://www.notepage.net/wctp.htm



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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tandrle



Joined: 31 Jul 2011
Posts: 12

PostPosted: Mon Aug 01, 2011 1:30 pm    Post subject: Paging company - not sure they use a carrier Reply with quote

I will try to contact them and find out but it is the linn county sherrifs department - dispatch that sends the pages out for us. they provided a phone number to call - enter a pager ID and sned the information to. I beleive that is hosted internally to the Sherrif's dispatch center.


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OzCom



Joined: 22 Oct 2003
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Location: US

PostPosted: Tue Aug 02, 2011 5:17 am    Post subject: Reply with quote

If the LCSO is running PageGate - they can configure it with an optional module that will allow them to RECEIVE traffic for processing via SNPP



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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tandrle



Joined: 31 Jul 2011
Posts: 12

PostPosted: Tue Aug 02, 2011 8:14 am    Post subject: USB attached Modems Reply with quote

Has anyone had luck with a USB attached modem?


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PostPosted: Tue Aug 02, 2011 8:25 am    Post subject: Reply with quote

I've set up plenty of clients with a USB modem. Just don't use a US Robotics 5637 on anything other than Windows XP and stay away from any Intel brand modems period.



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