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cn3238



Joined: 12 Jun 2011
Posts: 1

PostPosted: Sun Jun 12, 2011 6:22 am    Post subject: android issue Reply with quote

We have been recieving tons of complaints that android phones are not recieving full text pages from our CAD. All other phones on the same carrier work fine. The problem seems to be with newer androids, but the message is being cutoff from the front of the message.

message should read

E911: E1234_MVC_(town)Address_date and time.

instead androids are recieveing just

(town)Address_date and time.

these messages are for volunteer fire and ems members, and is automaticaly sent out by the CAD. Any ideas? Carrier is set @ 160, and members are set at 500

most of the problems seem to be with the droid x


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Jun 13, 2011 12:21 pm    Post subject: Reply with quote

In the settings of your droid recipients in the Admin, is drop non-printable characters enabled?

Also, you may want to go into the Advanced sub-section of your carrier in the PageGate Admin and enable the option there as well.

This is an issue that Droid phones have when messages sent through a carrier's SMTP to SMS gateway use slashes, parenthesis or other special characters like that. Unfortunately, there's not a lot you can do or have them do to get around this. Have them try enabling "Drop non-printable characters" in the carrier itself. Sometimes that helps.



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